- Conferência diária de faturamentos:- Conferência mensal do relatório fiscal de hospedagem, integralmente à emissão e substituição de notas fiscais no portal do Nota Carioca;- Verificação e fechamento de contas em aberto no sistema de hospedagem (PM’s accounts e Open Folios);- Resolução de diversos assuntos referentes à hospedagem por e-mail (envio de notas fiscais; estornos; correção de faturas; identificação de pagamentos recebidos, porém não localizados em caixa; verificação de duplicidades de vendas pelos hóspedes, agências e empresas, entre outros);- Atendimento eventual na recepção (check-in, check-out, atendimento telefônico interno e externo, execução de atividades correlatas ao setor);- Outras demandas processuais de hospedagem solicitadas pela chefia imediata/subgerência/gerência geral.-Sistema de hospedagem atual: Opera Cloud

- Check-in and check-out;- Customer service;- Assisting the guests and tenants with their deliveries;- Cashier opening and closing;- Teleplone service;- Shift change.Hosting system: CMNet.

Activities due to the Front Desk: check-ins and check-outs; cashier openings and closings; managed problems inherent to the sector; internal and external telephone service, according to the company standards; provided information about the hotel and places to visit in Rio de Janeiro City; shift change; organized the work area; bar service.Activities due to the Night Audit shift: closed the day at the reception and at the bar; checked the accomodations reports; checked documentations for billed invoices.Activities due to the Reservation Department : control of the e-mail; inserted reservations in the system; launched the deposit payments into the guest's account; charged the corporative virtual cards and launched at the guest's account; located and sended invoices and previewed receipts according to the orders.I was responsible for the following extra activities: No Show and Room Reconciliation reports; enrollment and ancouragement of the employees in making the Click Accor courses; inserted the preferences of guests into the A.C.D.C (Accor Customer Digital Card) platform.Obtained conquests: - I led and ancouraged the hotel team in helping me with the activities stipulated for the A.C.D.C Quest contest, which was promoted by the company and ocurred between nov/2018 and jan/2019. As a result, we obtained the reward in the category "funniest sparkle";- I was recognized as the best employee of the last four months of 2018, in the Top ibis program.Hosting system: Opera

Sales of Rio de Janeiro tourist services provided by the company such as: Corcovado, Pão de Açúcar, Tropical Islands, Guanabara Bay, Jeep tour, etc. to the Sheraton's guests; Cashier Opening and closing; Telephone support in Portuguese and English.

Provisioned information about the operations and the history of Corcovado Train and Christ the Redeemer to national and international tourists; Controlled the boarding and disembarking of passengers; Assisted at the Ticket Office, Cultural Space and Alto do Corcovado;

- Packaging, pricing, goods replacement,; customer service; - Surrended the lunch time of the cafeteria employee and assisted the sector chief in ordering goods in the system; - I had the challenge of surrending the confectioner vacation in 2008, even with no experience.