Catina Alexander

Catina Alexander Email and Phone Number

Executive Assistant and Call Center Manager and Sales @ Nexgen Software Services
Willis, TX, US
Catina Alexander's Location
Willis, Texas, United States, United States
Catina Alexander's Contact Details

Catina Alexander personal email

About Catina Alexander

I am looking to get on with a company that has room for growth, while still allowing me to work from my home office. I am qualified to work in a several different fields, Inbound/Outbound Call Center (however I would prefer to work inbound calls), Tier 1 IT Support (I am very trainable) or Virtual Assistant (VA). I have spent 20+ years working nay OWNING the customer service field. I have and always will treat each and every client/customer exactly the way that I want to be treated, with kindness, professionalism, courtesy and genuinely glad to be of service. I do well with face to face customer service and phone based customer service, however I prefer phone based customer service. I have worked 10 years in an at home environment. I work well on my own as well as with a team.

Catina Alexander's Current Company Details
Nexgen Software Services

Nexgen Software Services

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Executive Assistant and Call Center Manager and Sales
Willis, TX, US
Catina Alexander Work Experience Details
  • Nexgen Software Services
    Executive Assistant And Call Center Manager And Sales
    Nexgen Software Services
    Willis, Tx, Us
  • Nexgen Software Services
    Executive Assistant / Call Center Manager/Sales
    Nexgen Software Services Apr 2008 - Present
    My Home Office
    5/13/2010-Current – Sales (working out of home office)Nexgen Software Services - The Woodlands, Texas Jason Sager (936)647-3780§ Keep all potential client information updated in Sales force (CRM)§ Install trading software onto potential clients home computer via remote access. § Troubleshoot software and computer issues with potential clients and existing clients§ Introductory calls to prospective clients for sales representative interview or set appointment for best time to speak with a sales representative – Outbound cold/warm /hot leads both consumer and B2B § Follow up with clients to collect documentation§ Email broadcast once a month (with professional email templates that I designed)§ All outgoing calls using auto-dialer system4/16/2008-5/13/2010 - Executive Assistant / Call Center Manager Nexgen Software Services - The Woodlands, Texas Jason Sager (936)647-3780§ Managed 25 person call center§ Hiring and Training of the Call Center§ Wrote all first contact call center script§ Operations paperwork § Process payments received via credit card, wire or paypal § Process and distribute all leads into the CRM (Customer Relationship Management)§ Keep all potential client information updated in Sales force (CRM)§ Install trading software onto potential clients home computer via remote access. § Troubleshoot software and computer issues with potential clients and existing clients§ Introductory calls to prospective clients for sales representative interview or set appointment for best time to speak with a sales representative – Outbound cold/warm /hot leads both consumer and B2B § Sales support for sales manager and sales team§ Liaison between clients and sales team§ Follow up with clients to collect documentation§ All incoming/outgoing calls using multi line phone system
  • Prophet Trading
    Virtual Personal Assistant (Freelance)
    Prophet Trading Feb 2011 - Aug 2011
    My Home Office
    § Co-Designed the website for Prophet Trading (not the build of the site. I am referring to coming up with layout, choosing the template and making logo with photoshop)§ Built template for email broadcast for Prophet Trading§ Managed pre-launch email broadcast for the Grand Opening of Prophet Trading§ Designed and built the Prophet Trading Facebook and Twitter pages and managed for pre-launch
  • Fight Back Security Products
    Office Manager
    Fight Back Security Products Feb 1998 - Dec 2005
    My Home Office
    § Daily office duties such as set appointments, confirm appointments, invoicing, marketing, process payments, support sales with package plans build up and close of website package purchase , handled getting us into local trade shows and other duties office duties…Office ran from my home office., The company was phone , trade shows and internet based
  • Pinehollow Cinema
    Assistant Manager
    Pinehollow Cinema Apr 1994 - Feb 1998
    Conroe, Texas
    § Managed staff of 55 employees§ Payroll, staff scheduling, inventory, film build up and break down, daily store deposits and change orders § Handled all training for opening staff of the new Tinsel Town Cinemark Theatre that consisted of just at 150 employees (including new managers)§ Hiring/termination of staff

Catina Alexander Skills

Microsoft Office Microsoft Excel Microsoft Word Microsoft Office 2007 Microsoft Crm Windows Vista Windows Xp Pro Windows 7 Adobe Creative Suite Adobe Acrobat Salesforce.com Log Me In Rescue Hotcomm Lite Hotcomm Pro Photoshop Messenger/email Skype Yahoo Aol Google Voip Google Adwords Google Docs Google Apps Google Earth Google+ Google Maps Facebook Custom Facebook Pages Facebook Fan Page Creation Facebook Marketing Twitter Linkedin Mozilla Firefox Thunderbird Google Chrome Internet Explorer I Would Be Considered A Tier 1 In The Technical Support Field I Am However A Quick Learner 55 Wpm I Have 10 Years Of Experience Working Out Of A Home Based Office I Have A Strong Understanding Of The Customer Service Industry I Have The Ability To Multi Task Adapt To Changing Situations And Environments I Am Very Detail Oriented And A Great Listener

Catina Alexander Education Details

  • The World Wide Web
    The World Wide Web

Frequently Asked Questions about Catina Alexander

What company does Catina Alexander work for?

Catina Alexander works for Nexgen Software Services

What is Catina Alexander's role at the current company?

Catina Alexander's current role is Executive Assistant and Call Center Manager and Sales.

What is Catina Alexander's email address?

Catina Alexander's email address is ca****@****ail.com

What schools did Catina Alexander attend?

Catina Alexander attended The World Wide Web.

What are some of Catina Alexander's interests?

Catina Alexander has interest in Photography (Digital And 35mm), I Enjoy A Good Movie Fantasy/sci Fi, Hiking, Camping, D&d, Spending Time With The Family.

What skills is Catina Alexander known for?

Catina Alexander has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office 2007, Microsoft Crm, Windows Vista, Windows Xp Pro, Windows 7, Adobe Creative Suite, Adobe Acrobat, Salesforce.com, Log Me In Rescue.

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