Catina Morris Email & Phone Number

Dallas, Texas, United States

• Directs the on-time execution of highly complex, critical technology projects and initiatives to optimizebusiness value
• Partners with business partners, external vendors, and technical experts to develop detailed, actionableproject schedules
• Delegates workflows, assigns tasks, and communicates project expectations to teams to control theentire project lifecycle
• Interfaces with key stakeholders and personnel to monitor status reports, metrics, checkpoints,budgets, and scorecards

Coppell, Texas, United States

• Established an employee campaign to improve employee metrics and KPI adherence; implementeddaily processes and procedures to improve employee performance, resulting in 100% employees at goalin less than 2 months.
• Selected to a committee to develop internal processes and business improvements; divided work intogroups based on employee skills and established peer coaching and training break-out sessions to bringunder-performing.
• Oversaw the training of new hires and supplemental training of existing employees on internal systems,policies, and procedures
• Collaborated with the AVP to refine and define KPIs and reporting metrics to measure employeeperformance and productivity
• Designed and developed training materials and communicate job expectations to employees tomaximize team performance
• Worked alongside IT professionals to develop and implement technology solutions to improveproductivity and business processes

Frisco, Texas, United States

• Selected to the Diversity, Equity, and Inclusion Employee Resource Group; conducted monthly breakoutsessions to discuss ethical people management processes and initiatives
• Spearheaded external client projects by onboarding customers and developing change managementdocuments to align project schedules with budgets and client deadlines
• Led and facilitated meetings with internal project teams and external personnel to improve cross-functional communication regarding project expectations, deliverables, and deadlines
• Managed project risks by tracking and monitoring the project scope and timelines from conceptionthrough completion
• Defined financial controls, customer billing arrangements, and fee schedules through partnership withexecutive leadership teams

Irving, Texas

• Saved $9M in customer early termination fees by keeping projects on task, ahead of schedule, andwithin contract terms
• Amassed $65K in additional revenue by fostering communication channels with clients and internaldepartments, including Sales, Solutions, Service, and Engineering; designed custom reportingdashboards, schedule.
• Saved $2.5K per project by maintaining complex project schedules and eliminating the need forexpedited charges
• Generated $1.5M in gross annual revenue by assigning and tracking tasks for internal personnel to meetclient deliverables, deliver status reports to stakeholders, and coordinate meetings to close out projects
• Executed project management processes for moderate to large projects by compiling and analyzing datato determine appropriate courses of action and effectively maintain project schedules, changemanagement processes, and.
• Served on a sub-task force responsible for implementing change management initiatives; collectedprocess data to evaluate workflows and make continuous process improvement recommendations toupper management

Lenexa, Kansas, United States

• Restructured the employee attendance policy to establish a point system and organizational flow chartfor time off reporting; minimized call-outs and created a positive environment to resolve issues relatedto absences.
• Ranked in the top 10% of office employees and 20% of employees district-wide to receive invitations toquarterly and annual Winner’s Circle events
• Developed job aids, training program materials, and standard operating procedures (SOPs) tostreamline presentations to new employees and optimize new hire onboarding
• Supervised, developed, and coached 47 employees to improve attendance metrics, sales objectives,and customer service skills
• Organized team contests, campaigns, and office events to drive employee engagement, boost morale,and increase retention
• Mastered 15+ operational systems across 4 regions in 21 states, demonstrating technical expertise andcomputer proficiency

Kansas City Metropolitan Area

• Oversaw the management of multi-million-dollar telecommunication projects by working with keystakeholders to manage risks, compile reports, govern processes, and oversee employee recruitment
• Increased project completion by 25% within one quarter by creating and maintaining a metric systemfor tracking projects in
• Exceeded monthly financial quotas by 103% by writing, distributing, and securing bid contracts for grossads for new data services
• Championed project management processes for 13 regions, serving as the primary point of contactthroughout the project lifecycle
• Initiated, planned, executed, monitored, controlled, and closed projects to meet client specificationsand corporate financial goals
• Tracked and processed employee FMLA hours, vacation balances, time off requests, and weeklyschedules for 150+ employees