Catina Winfrey Email & Phone Number

Chicago, Il, Us

United States

Chicago, Illinois, United States

Remote

Houston, Texas, United States

Provide on-site application administration and support of Ricoh Streamline NX 2.7, Ricoh Device Manager NX, and OpenText RightFax 16.2 software suites for Covestro LLC. Act as the primary point of contact for Covestro end user support and primary specialist for application integrity and maintenance. Work tickets and pulled reports using ServiceNOW application. Configure requested adds/changes/deletions through specific application consoles. Maintain application SQL DB and information repositories. Maintain Windows Server 2008, 2012, & 2016 Up Time. Perform minor revision patching and security updates to enhance stability and operation. Assist Project Manager and Ricoh Enterprise Service Delivery Implementers to complete software upgrades by providing design or modification recommendations and execution of the upgrade design plan.

Tucker, Georgia, United States

Provides telephone "hotline" product technical service support in a call center environment to dealers, field technicians, VARs, OEMs and/or end user customers. Ensures high-level customer (caller) satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computer equipment, or software applications, identifying problem areas and recommending corrective action. Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues. As needed, may replicate caller's equipment failure situation in a test laboratory, to aid in the diagnosis and ultimately step the caller through the resolution procedures. On occasion, may also provide pre-sales technical expertise to the sales team as needed, remotely assessing potential customer's application/business needs. Obtained Experience and certification to support various software applications such as OpenText RightFax, Ricoh Streamline NX, Nuance Output Manager, PrintAudit PCS Director, Nuance ECopy Sharescan, Ricoh Fiery, Objectif Lune PlanetPress Connect, Docuware Cloud and on premise solutions, Cirrato Enterprise Print Management, Ricoh Device Manager NX Enterprise Ricoh Globalscan NX, Ricoh Card Access Protocol, Ricoh Enhanced Locked Print and Ricoh @Remote Global Centralized Fleet management.

Charlotte, North Carolina, United States

• Provided 1st level engineering support to all clients. Escalated Issues that could not be resolved within 15 minutes based on a quick review and a determination made for either Level II or Level III engineers. Provided outsourced remote support for hardware and software applications from multiple client companies. Used remote monitoring tools like Kaseya, Zabbix, and PacketTrap to monitor physical and virtual server environments. Maintained Citrix environments for companies using thin clients as well as desktop and laptop computers. Monitored backup environment for client’s using Commvault and performed file, exchange or SQL backups and/or restores when requested. Maintained Active Directory environment for multiple clients, performing requested adds, moves, and changes when requested. Used Autotask ticketing system to track work performed and time.

Charlotte, North Carolina, United States

Onsite and remote support for major dental supply company. Image and deploy Windows 7 Enterprise using SCCM on desktop and laptop computers. Maintain I.T. operations for local call center departments interfacing with presales, warranty, RMA, tier-1 tech support, as well as support for travelling salesmen and travelling Tier-3 tech support located all over the United States. Configure and maintain software applications for end users including but not limited to Microsoft Office 2010, Active Directory, Jabber Instant Messenger, Lync, SAP, Cisco Call Manager 7, Rightfax network fax server, etc.

Tucker, Georgia, United States

Worked alone, maintaining responsibility for ensuring that all technology on the campus meets the needs of students, faculty, and staff in achieving school objectives for learning, including maintaining all the IT operations of the school. Configured and maintain software applications for end users including but not limited to Microsoft Office 2007 & 2010, Active Directory, Microsoft Exchange, Microsoft Office Communicator, Citrix, Cisco Call Manager 7, etc.

Atlanta, Georgia, United States

Working as self-employed IT & Telco Consultant receiving a variety of assignments ranging from network cabling to computer installation & repair for 3 major online marketplaces used by corporate buyers (i.e. Onforce.com, Fieldsolutions.com, & Computerassistant.com)

Atlanta, Georgia, United States

Cable plant infrastructure internal layout design, construction, and management for network data, voice, audio, video, and fiber optics. Specialized in structured installation and termination of copper Cat3, 5, 5e, 6 with RJ45 ends or jacks and 66/110 blocks comprising of 12 to 24 port patch panels. Also installed T22, coaxial DS3, RG58, RG59, RG6, and fiber optic 50mm or 62.5mm cables. Dressed cabling uniformly with cable ties or hook/loop fasteners depending on application. Tested every segment with testing equipment to ensure quality and eliminate possibility of opens, shorts, faulty wiring, crosstalk, or other any other defects. Isolated and repaired troubles associated with telecommunications, data equipment, and cabling as engineered and designed.Cable plant infrastructure internal layout design, construction, and management for network data, voice, audio, video, and fiber optics. Specialized in structured installation and termination of copper Cat3, 5, 5e, 6 with RJ45 ends or jacks and 66/110 blocks comprising of 12 to 24 port patch panels. Also installed T22, coaxial DS3, RG58, RG59, RG6, and fiber optic 50mm or 62.5mm cables. Dressed cabling uniformly with cable ties or hook/loop fasteners depending on application. Tested every segment with testing equipment to ensure quality and eliminate possibility of opens, shorts, faulty wiring, crosstalk, or other any other defects. Isolated and repaired troubles associated with telecommunications, data equipment, and cabling as engineered and designed.

Peachtree City, Georgia, United States

Installation, onsite repair, and customer training on usage and maintenance of electrical, pneumatic, and hydraulic systems of machines that form and shape sheet metal for architectural applications. Assisted manufacturer of American-Made CNC Controller of with integration onto sheet metal rollforming machine designed and built in Taiwan. 80% Travel

Atlanta, Georgia, United States

Performed installation of residential cable, telephony, and high speed internet service for local cable company. Also installed home theater systems, commercial phone systems, and computer networks for individual customers. Built electrical service from the ground up for commercial electrical construction contracts. Used working knowledge of National Electrical Code to install and repair high voltage systems (i.e. 480, 277, and 120vac) and low voltage systems (i.e. fire alarms, audio/video, and telecommunications/data wiring) using provided CAD drawings and pvc/emt conduit

Atlanta, Georgia, United States

Installation, repair, & maintenance. Provided repairs and maintenance tasks for residential & commercial customers. Diagnosed errors or technical problems that arose before or during visit. Determined what solution would be most effective in fixing issue with minimal downtime on equipment. Meticulous and punctual. Made sure to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.

Norfolk, Virginia, United States

Install, maintain and repair the equipment needed for interior communications within the ship and shore facilities. These communication systems include public address systems, interior telephone systems, alarm systems, engine telegraphs to communicate orders for changes in engine speed from the bridge (ship's command station) to the engine room, certain kinds of ship control and equipment monitoring devices, the ship's gyrocompass, the rudder position indicator, audio-visual equipment for the ship's TV entertainment systems, advanced navigation and various other equipment.

Bachelor Of Science, Information Technology - Network Administration

Education record