Catina Redd Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Responsible for providing sales and marketing support to assigned Mortgage Loan Officer(s) by providing lending support functions within Bank policies and procedures. Provide compliance, reporting and other support for Mortgage Loan Counselor’s (MLCs), Mortgage Market Managers (MMMs) and Group Mortgage Managers (GMMs).

Winston Salem< NC

• Manage Salesforce.com and Marketo database leads
• Research and develop targeted Marketing Campaign lists to meet corporate objectives
• Analyze and interpret campaign results for effectiveness
• Qualify and nurture high volume of leads from all sources, transitioning identified opportunities to sales
• Highly knowledgeable of all Inmar products and services

Winston Salem, NC

• Serve as the point of contact for various Consumer Packaged Goods Brands
• Educate new and existing clients on the coupon industry standards
• Provide analysis on data as requested by clients
• Assist with training of new associates
• Provide research on weekly invoices and billing reports
• Responsible for communication via e-mail, web-x and phone while provide excellent customer service

• Serve as the point of contact for various Consumer Packaged Goods Brands
• Educate new and existing clients on the coupon industry standards
• Provide analysis on data as requested by clients
• Assist with training of new associates
• Provide research on weekly invoices and billing reports
• Responsible for communication via e-mail, web-x and phone while provide excellent customer service

Greensboro/Winston-Salem, North Carolina Area

• Coordinate and provide administrative oversight management of New Member Orientation Classes quarterly.
• Responsible for Church Membership Database consisting of 5,000 church members and more than 20,000 contributors.
• Work closely with volunteers and other staff to coordinate Church events such as the Annual Membership Drive and Family Photo Directory.
• Support CEO and Volunteer Ministry Leaders by producing reliable statistical spreadsheets reporting on church growth & attendance in addition to accurate spreadsheets related to financial/contribution trends.
• Train church personnel and volunteers on ACS, Phone Tree, and Volunteer Module.

• Administered dealer parts return program
• Analyzed dealer part inventories, invoices, and made recommendations related dealer stocks and returns.
• Communicated regularly with Volvo Truck Dealers across the US related to parts inventory and was responsible for communicating this information to internal Volvo personnel along with suppliers.
• In charge of dealer records for stocking and tool programs.
• Managed order entry for new dealer stocking requirements and tool requirements for dealers.
• Communicated program guidelines and other pertinent information to field representatives and dealers

Greensboro, NC

• Identified problems and came up with resolutions for call queue and network performance issues (ASA, staffing, volume, traffic, diversions, AT&T routing tables).
• Effectively monitored all queues and network traffic to ensure service and customer call levels were maximized at all times.
• Provided remote support and customer service for regional MAX systems
• Responsible for Network Control Center, Network ACD, and Customer Controlled Routing.
• Changed ACD parameters in the PBX and moving phone sets in queues which reduced customer wait time.
• Supported client groups by creating, accurate and reliable statistical spreadsheets related to volumes, productivity and other trends