Cat Jagoe Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Planned, developed, and deployed marketing and communications content including digital signs, internal communications through email and intranet, and social media content.Supported partners by designing, updating, and deploying branded content through social media and e-commerce channels for diverse audiences with a focus on engagement.Developed, maintained, and updated SharePoint filing systems for partner branded content and product imagery.Maintained positive, collaborative working relationships with vendors, external agencies, and internal teams to ensure cohesive communication activities were delivered successfully.Trained store teams to create local social media content while maintaining a consistent brand voice in accordance with style guides.Provided recommendations on internal communications processes and workflows to enhance productivity and improve efficiencies across the organization.Created and executed monthly content calendars for social media including graphics and video content.Monitored social media and other channels daily to conduct public opinion research and monitor industry trends.Tracked, analyzed, and reported social media metrics and campaign successes for senior executives.Ideated and developed content for mass email communications as part of the High Roller Club loyalty program.Managed store requests through corporate intranet including providing user support for store accounts.

Toronto, Ontario, Canada

Provided up to date knowledge on products and sales, made recommendations and educated customers, trained new staff, de-escalated customer conflict, maintained store cleanliness, ensured legal cannabis sales, reconciled loyalty program discrepancies, and opened and closed store as keyholder.Collected cash, debit and credit card payments using Cova and Merrco systems, counted and balanced tills and store safe, completed deposits at end of day, consulted on ethical data collection, tracked competitor pricing, and filled out hourly sales reports and end of day reports for ownership.

Ajax, Ontario, Canada

Managed customer expectations, issues and inquiries, trained new staff, created and set up brand displays, maintained and organized inventory, sorted recycling of bottle returns, and opened and closed store as trusted key holder.Collected cash, debit and credit card payments, managed cash deposit returns, counted and balanced tills, and assured accurate deposits and withdrawals from store safe daily.Lead the COVID-19 health and safety protocols, including crowd and capacity management, surface disinfection and compliance.

Pickering, Ontario, Canada

Created elevated customer experiences for families with children, including interacting with children, promoting theater programs, and providing individualized VIP service.

Bachelor Of Arts - Ba, Media Studies Major | Digital Humanities And Cinema Studies Minors

Selected for Vic One Foundations Program, Jewison Stream. Academic focus on digital media and advertising. Graduated with distinction.

Postgraduate Certificate, Digital Media Marketing

Dean's Honour List, Fall 2021. Dean's Honour List, Winter 2022.

Certificate Program, Data Science