After teaching fitness classes part time for 10 years, I decided to finally take the leap into becoming a personal trainer. After being diagnosed as menopausal at 46 and being brushed off by my GP, which ended up in me paying privately to get the help I needed, I saw a huge lack of resources out there for women in my position. I now specialise in menopausal fitness in person and remotely.

Manage & develop the Account Management function of the businessLiasing with clients regarding price and service requirementsRecognise sales opportunites with existing and new clientsVisit clients to build relationshipsManage company social media / Facebook / Twitter / MailchimpBrand Awareness and DevelopmentContacting and Re-developing lapsed clients

* Managing Key Accounts for Mailbird & Mediascene* Training and Management of Account Executives* Producing monthly SWOT analysis* Being Familiar with HR and Health & Safety legal requirements* Liaising with clients producing estimates, service requirements & scheduling* Liaising internally with other functions of the business to ensure work is completed to schedule* Being accountable for the account management function of the business* Visiting clients regularly to maintain and build client relationships* Support the new business effort* Attend and participate in Management Meetings* Recognise and realise sales opportunities with existing clients (and new clients where relevant)* Monitoring all client mailing / land dates to ensure they comply with DSA / RM criteria

• Assisting with the day to day running of the business• Networking on a regular basis and attending exhibitions to gain new business• Meeting prospective clients to ascertain their needs for new mobile contracts• Analysing client bills to ensure they are on the correct cost effective tariffs for their business.• Managing the day to day running of clients accounts• Problem solving and dealing with any issues that arise with clients mobile handsets / billing issues.• Keeping in close contact with clients, via calls / visits to build relationships and build their accounts by up-selling additional products and services.• Promotion of the company to build awareness and presence by the use of networking and use of social media platforms – Facebook, Twitter, Linked in, Google +• Writing regular blogs via the company website to advise of new products / services / interests / company updates.• Attending regular training sessions via our distributors to ensure we are up to date with the latest handsets / platforms available• Liaise with the Neworks direct (Orange, O2, Vodafone, T-Mobile) on behalf of our clients to deal with any issues that arise through the course of their contract and returning to the client with a satisfactory outcome.• Providing presentations at events on behalf of i-Com to outline our products and services• Helping and advising clients with initial set up of new handsets / tablets to ensure they are fully functional with email / contacts and all data is fully transferred / backed up on correct platform and up to date software / functions are installed.• Advising potential clients on best handsets / tablets for their company / employee needs.

Key ResponsibilitiesRunning the inbound sales teamProducing Daily Sales figures, which includes call rates, individual sales figures & credit notesProducing weekly sales figures for the WMS Board membersRunning & monitoring competitions for the teamTraining of new sales staffMotivating the team to upsell and cross-sell on all callsBooking and monitoring all team holidaysResolve and customer issues or complaintsTake overflow incoming calls and place orders for customers while cross and upsellingForwarding all daily fax orders to the team and ensuring they all get a share of the orders that are incomingViewing the incoming calls via Cisco Supervisor and ensuring that calls are picked up within 30 secondsHolding monthly 1-2-1's with each team member to provide them with feedback on their performance and also to gain feedback from themHolding 6 monthly appraisals with each team member to give feedback on performance and also to assess if they are eligible for a payriseAttending regular training sessions with suppliers to gain more knowledge on products sold.Liasing with suppliers to provide team with incentives to sell their products.

Key ResponsibilitiesGain new business by cold calling and booking appointments with prospective clients (EG. Solicitors, Estate Agents, Letting Agents)Following up on appointments and closing new businessLog email responses from customers regarding accountProblem Solving and resolving customer issues resulting in retaining their business Maximising customer accounts by growing them and offering additional productsAttending exhibitions and business lunches to gain new clients.Managing existing accounts

Client Retention TeamKey ResponsibilitiesUpdate Sales Email error logDeal with Portfolio issuesLog email responses from customers regarding renewalProblem Solving and resolving customer issues resulting in retaining their business Maximising customer accounts by growing them and offering additional productsLogging re-negotiated sales and cancellationsCollate the master trackerCollate weekly and monthly sales analysis for teamCollate portfolio analysis for team - weekly and monthlySet up new tracker and feedback sheetsCollate competition analysisFinalise email analysisClean completed portfolioCollate individuals statsPrepare 1-2-1 sheets and hold 1-2-1 meetings with staffAll of the below tasks outlined for the Client Retention Executive positionWork closely with team to ensure daily targets are hitAnswer any queries from members of the teamEnsure the team are performing in the Manager's absence

March 2007 Creditsafe - Client Retention ExecutiveKey ResponsibilitiesRetaining existing customers Maintaining and updating a portfolio of customersDiscussing contracts with SME's to Corporate companiesAchieving a growth on existing contracts Customer serviceFilling in tracker sheets

Key Responsibilities:Managing a portfolio of customers from SME's to Corporate companiesRetaining existing customers Selling additional products to the existing portfolioProblem solving Maintaining a good customer relationshipAchieving a set monthly target

Key Responsibilities:Making outbound cold calls to achieve sales in a target driven environmentFilling in daily sales logs and target sheets for Team LeaderHelping new recruits settle in and achieve targets

Key Responsibilities:Managing a team of Sales RepsAchieving set monthly targetsTraining and promoting sales reps to Unit Organiser levelAchieving and maintaining a company carCollating weekly sales figures Holding monthly and weekly meetings with team membersAchieving yearly targets to attend AGM - Achieved status of one of the top 50 Managers in the company

Key Responsibilities:Meeting monthly sales targetsField sales for home security systemsDealing directly with the consumer