Catlin C. Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

Houston, Texas, Us

The Woodlands, Texas, Us

• Integral leader in a small IT team supporting the growth and success of a $3.25 billion dollar midstream oil and gas organization• Engaged with business units and key stakeholders to improve and support technology assets and systems that aligned with business needs resulting in a decreasing IT budget while increasing efficiency• Manage multiple partner/vendor relationships required when running a lean IT department• Areas of responsibility included IT operations, IT security, and IT projects/project management• Focus on tracking developments in the IT threat landscape to ensure security risks are addressed promptly within the organization, IT infrastructure focus with some OT overlap• Design, improve, and maintain network and virtualization infrastructure based on business needs between 2 data centers, 3 corporate offices, and 4 gas processing plants across Texas while maintaining proper segmentation and controls• Integral in the deployment of private APN with major wireless carrier and point-to-point solution in support of monitoring 1,750 miles of pipeline across rural and residential areas• Project planning, project management, and direct involvement in the execution and communication companywide when required for the following initiatives: a migration between email security vendors adding additional orchestration components to increase security posture, changes in endpoint security solution, a migration between SDWAN vendors, datacenter relocation, VMware/ESXI upgrades, disaster recovery strategy changes, roll-out of MFA requirement/enforcement company-wide, and the implementation of a gas/pipeline control room• All the above while operating within the confines of extreme cost savings measures due to an industry-wide downturnProjects I was directly involved in planning and executing:Velo cloud to Meraki SDWAN migrationMimecast to Proofpoint email security gateway transitionSymantec to Crowdstrike EDR migration

Sugar Land, Tx, Us

• Manage IT cloud hosting platform for over 3,500 users across 240 companies• Drive weekly meetings with cloud team and partners to help streamline service delivery and improve security posture• Drive process improvements within the department; incorporated use of Salesforce CRM system for better tracking• Act as final point of escalation for any cloud platform issues• Project planning and management for client on-boarding, migrations, software updates, and upgrades• Liaise with support, development, and key personnel within the company to help drive and complete internal and customer facing projects

Sugar Land, Tx, Us

Chicago, Il, Us

Job descriptionThe Managing Consultant owns the client relationship with one or more managed services clients. As a leader ensures that support that customer service objectives and quality support is delivered to client end users on a variety of issues. Recommends technical solutions and holds regular business reviews with client leaders. Ensures that regular client system health checks are completed. Leads the client facing continuous improvement effort by following problem management resolution protocols. Owns overall project management and delivery for assigned clients as well as ensuring that a supportable and well document client environment exists. • Manage client relations, supervise/mentor junior consultants, as well as fill role of acting technical lead for South Central region of the US• Manage, design, document, and maintain multiple small-medium businesses’ entire IT environment(s)• Focus on improving security posture and disaster recovery capabilities while working within the client’s budget• Onboard new clients and perform IT environment discovery• Facilitate reconciliation between FlexManage sales promises, client expectations and delivery of actual service• Management/configuration hands-on with: Microsoft Server 2003 to Server 2016 (AD, DNS, DHCP, FS), O365 administration (hybrid and cloud only), Hyper-V, VMWare, Veeam backup & replication, EMC VNX, QNAP SAN, Synology SAN, iscsi, Cisco networking (Layer 2 and 3), Meraki WAPs, WatchGuard Firewalls, Barracuda Firewalls/Web filters, Branch Office VPN solutions, Disaster Recovery solutions (and DRaaS), Windows 7 – 10 desktops, and various DMS with a legal focus• Daily use of Footprints ticketing system, Solomon billing systems, Visio, Skype for Business, O365 application suite, O365 SharePoint, LogMeIn Rescue, vSphere, RDP, and multiple SSL VPN technologies

Performed work on an as needed basis for under-served rural area of Northern California.

Houston, Texas, Us

Install, maintain, and repair all IT systems on board (VSAT, servers, network, and workstations).Monitor and document all IT changes made by myself or third party vendor for all software, computer, or network changes.Work closely with the Electronics department when IT discipline is required (Kongsberg and NOV systems/networks).Plan and execute preventative maintenance on all IT equipment while maintaining a historical record of maintenance preformed. (Backups and Antivirus)Ensure all software, hardware, and procedures meet or exceed corporate policies and standards.Actively take part in and encourage a positive safety culture.

Houston, Texas, Us

Design, maintain, and manage networking infrastructure (Layer 2 and 3; HP procurve and Cisco Firewalls).Design, maintain, and manage HP server infrastructure (Microsoft Server 2008-2012 R2)Develop and execute project plans for I.T. infrastructure on new vessel builds. Responsible for 24/7 infrastructure support for offices and all operating vessels globally. Liaise with I.T. Specialists on vessels to organize and support ongoing operations, projects, and I.T. improvements.Responsible for maintaining and managing backups and antivirus systems globally. (Symantec Backup Exec and Endpoint Protection)Liaise with multiple departments for product assessment and feasibility when IT discipline or involvement was required (document management systems, security systems, monitoring systems, etc.)Assist Desktop Support Analysts in resolving tickets during periods of high volume, when escalation was required, or when executive staff requested my assistance personally. Improve/update multiple written and controlled corporate IT policies, standards, or procedures per best practices and business requirement, often refined for Sarbanes-Oxley (SOX) compliance.Writing of new controlled corporate IT policies, standards, or procedures which often impacted Sarbanes-Oxley (SOX) requirements & compliance.Involved in multiple IT audits for compliance for both internal and external audits.Ending this role as the "go-to" and technical lead globally reporting directly to IT director of global infrastructure. Major projects included: planning/execution of the relocation of corporate office infrastructure (ISP/VPN cut-over, networking cut-over, server cut-over) while minimizing downtime and global impact, planning/deployment of infrastructure (Servers and networking) for 3 Ultra-Deep Water (UDW) drilling vessels, two global branch office moves, 2 new ad-hoc branch office deployments, and multiple infrastructure upgrades globally.

Houston, Texas, Us

Responsible for 24/7 desktop and user support for onshore and off shore personnel.Manage users and securities for Office 365 environment.User security management in SAP environment.Utilization of Change Gear ticketing system to track, resolve, or escalate user issues. Create and modify documentation for work procedures and processes. Maintain and improve images via Windows Deployment Server for deployments both on and off shore. Liaise with infrastructure team on projects and support escalation. Improve imaging process utilizing Microsoft Deployment Toolkit as well as updating images as neededProactively took on infrastructure roles and responsibilities outside the required job requirements as often as was allowed; upgraded imaging infrastructure as well as streamlined new hire deployment process.Originally contract to hire position that developed into full time position and was quickly promoted to infrastructure position.

Design, maintain, and manage multiple small business networks; 100 users or less.Troubleshoot and resolve basic networking issues while responding to help desk requests.Daily documentation of all work performed.Add/Remove computers to the domain, create/remove users in the AD, and create group policies accordingly.Manage rights for groups, users, printers, and share drives.Mobile device email configurations.Worked extensively with Microsoft’s Business Productivity Online Service/ Office 365 Cloud Services.

Assistant to owner. Research industry specific needs.

Houston, Suite 200, Us

Troubleshoot and resolve basic networking issues.Respond to and resolve help desk requests.Add/Remove computers to the domain.Create/remove users in the AD.Create basic GPO’s in server 2008 as needed.Manage rights for groups, users, printers, and share drives.Received letter of recommendation from Chief Operating Officer Kathy Riggs.

Washington, Dc, Us

Honed leadership skills.Re-enforced work ethic.Attained understanding of both physical and mental limits.Ability to handle high stress situations and decisions.Graduate of advanced school with attrition rate higher than 50%.Responsible for the training, well-being, and safety of others.Responsible for sending up to minute information to commanders through UHF communication while operating in a high stress environment.