Catherine Thompson Email & Phone Number

Coquitlam, British Columbia, Canada

Burnaby, British Columbia, Canada

Inbound customer service, answering clients questions regarding contracts, billing and general questions. Reviewing listings online and assisting clients in adding content to profiles. Providing floor support when managers were in meetings or unavailable. Handling escalations through a social media and BBB complaints to find an effective resolution for the.

Vancouver, Canada Area

Working with customers to pay down past due/delinquent accounts, assisting with payment arrangements and collecting payments. Reviewing account and products options in order to re-bundle services to increase customer value.

Vancouver, Canada Area

Placing accounts on temporary suspension during vacation and following up placing services back on billing, data entry. Reviewing data pulls to ensure all changes on accounts requested by customers was accurate. Correcting any old package codes on accounts.Working with our Third Party Internet Accounts, applying correct charges to accounts and ensuring.

Vancouver, Canada Area

Sales recommending, selecting, and assisting customers in choosing Shaw products that matches their needs and wants. Advising customers of latest equipment available. Booking installs and reviewing account information.Various other projects including New Hire Mentoring, Journal Entry Audits, Equipment Audits, CSR Support.

Burnaby

Provided high level of leadership support to Customer Service representatives via phone, Livechat and email. Worked with outsource teams in India and Philippines providing support and training to assist them in their customer support. Tracked site issues/bugs and submitted trouble tickets to ensure corrections and/or maintenance was completed.

Coquitlam

Training, Recruitment, Scheduling, P&L, Ordering, Budgeting and overseeing operations in a Manger Role.