General Manager
● Successfully managed lead generation and nurturing processes through CRM,leveraging automation, phone calls, and text communication, as well as social media andlanding pages, to drive membership growth.● Oversaw all aspects of business operations, including recruitment, interviewing, training,performance evaluations, and terminations of staff.● Managed inventory, including ordering, processing, and merchandise count, while alsohandling various reports such as sales, lead management, membership reports, andpast-due accounts.● Spearheaded marketing efforts encompassing social media management and emailmarketing campaigns, as well as organizing challenges to engage and retain members.● Responsible for procuring all supplies, including equipment, office essentials,and cleaning materials.● Demonstrated versatility by teaching group kickboxing classes, providing one-on-onetraining, and delivering virtual sessions to both teens and adults.● Coordinated staff efforts to create and implement new training and retention programs.● Conducted staff training, established incentive programs, and fostered staff developmentto help them reach their full potential.● Successfully managed business operations during the challenging period of COVID-19state closures, developing and implementing virtual operations strategies during theclosure and overseeing the studio's safe reopening in compliance with state mandates.● Facilitated KickHouse Corporate's East Coast training at the Bel Air studio, hostingtraining sessions for over ten studios.● Spearheaded the rebranding of the entire business, transitioning from iLoveKickboxingto KickHouse while maintaining operational continuity in 2020.● Collaborated with the U.S. Marine local recruiting station to provide education in nutrition and physical fitness training to applicants before they entered boot camp.● Worked closely with the corporate program director to contribute to the creation of innovative class formats.
