Cato Chung Email & Phone Number

Epic’s clients request Boost consulting services for many reasons, including: project management; large-scale EHR implementations, staffing augmentation, Connect sites, and other projects requiring specialized healthcare IT knowledge.I work with home health, hospice, patient access, and revenue cycle applications. I am actively certified in 20+ Epic applications, including:• Home Care & Hospice: Dorothy + Home Health Rev Cycle, Comfort + Hospice Rev Cycle• Patient Access: Cadence, Grand Central, Prelude, Referrals, Security• Revenue Cycle: Resolute Hospital Billing, HB Contracts

Madison, Wisconsin Area

• Provided primary technical account support for clients, including a NYC academic hospital, a multi-state academic system in the Mid-Atlantic, and two major healthcare systems in the Midwest. I guided three of these systems from bottom quartile to top quartile performers in Dorothy & Comfort revenue cycle.• Worked with hospital IT to build new workflows and optimize systems based on client needs. Debugged software code, diagnosed technical issues, and identified opportunities for improvement.• Served for 7+ years (inclusive of previous job titles) as the workgroup lead for Dorothy & Comfort clinical documentation workflows. Provided expert analysis in this area for both installing and live organizations.

Greater Madison Area

• Led a total rebuild of Epic's Dorothy & Comfort Foundation System as the application manager, including creation of new model workflows and resolution of 700+ ticket backlog over a 15-month period. Foundation System is a best-practice enterprise environment used as a base configuration for all new installations of Epic.• Managed nine-month installation of Dorothy Home Health for a regional healthcare system. This project successfully went live at 35% below budget.

Madison, Wisconsin Area

• Led testing efforts to identify defects and enhancement opportunities in Epic EHR software.• Responsible for development triage and team workload management for 15-person QA team.• Served as scrum master for a 4000+ hour project during the Epic 2018 release cycle.

• Founded in my dorm room; divested ownership in 2015 to focus on post-college career.• Supervised operation of consumer-facing website serving over 75 million total site visits.• Provided data consulting services for professional electronic sports teams, including regional champions in North America (Cloud9, 2014) and Brazil (INTZ e-Sports, 2015).• Other general responsibilities included managing business strategy, operations, representing the company in financial negotiations, and maintaining relationships with corporate partners/sponsors.

• Launched and managed content of a consumer-targeted blog with 5 million hits per month.• Featured in interview profiles in LinkedIn News and Forbes Technology.

Master'S Certificate, Computer Science

Bachelor Of Science (B.S.), Cum Laude, Economics And Finance

Honors Program, Minor in Information Design and Corporate Communication.

Education record

Education record