Cathy Potter work email
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Cathy Potter personal email
You already have all the answers. Let me help you find them.Advanced Business and Data Analyst professional with proven success in business management and quality assurance. Offering more than a decade of experience driving data accuracy and integrity. Ready to help you improve your business efficiencies with a Certificate in Data Analytics, extensive knowledge of operations, superb data organizational abilities. Well versed in SQL, Excel, VBA, Access, Python, and Sharepoint.
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Senior Data Management Analyst (Data Quality)Wells Fargo Nov 2022 - PresentSan Francisco, California, Us -
Lead Data Management Analyst (Data Quality)Wells Fargo Oct 2022 - Nov 2022San Francisco, California, UsSupport Data Management policy compliance activities for DMS, specifically Data Quality (DQ) Controls; DQ activities for domains and APPs, creating and managing monitoring and data movement DQ controls; Cataloging controls and generating reports on their metrics; Remediating DQ defects and providing guidance to application teams.
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Master Data Operations AnalystAmerit Fleet Solutions Aug 2022 - Oct 2022Walnut Creek, Ca, Us -
Career TransitionCareer Break Mar 2020 - Jun 2022Amidst Covid lockdown, I transitioned to a SAHM to assist in remote learning. Took the time to self educate in additional data analytical programs and complete a certificate in Data Analytics through my alma mater, UNC-Charlotte. Now ready to re-enter the workforce in my preferred field, and one in which I excel the most.
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Program ManagerLash Group Oct 2019 - Feb 2020Conshohocken, Pa, UsServed as the Interim Operations/Program Manager for the Annual Reverification team, with a primary function of training and managing temporary staffing for seasonally increased outgoing call volume.* Implement accelerated training and support to 120 team members* Monitor compliance to contractual program policies and procedures* Provide daily coaching and feedback* Drive program performance through metrics & goals* Analyze quality and performance reports for trends* Vendor Relationship with Agency regarding hiring, discipline, and firing as needed.* Extract and analyze hourly data for staff output & goals* Assess call recordings for accuracy and professionalism* SharePoint subject matter expertSystems: Microsoft Office Suite; SharePoint Online; Internal Proprietary Database -
Escalation ManagerDimension Data Sep 2015 - Jan 2019Bryanston, Johannesburg, ZaServed as the Escalation Manager & Service Assurance Specialist for the US Managed Services Global Service Center (Call Center) of Dimension Data, with a primary function of Reactive Escalation Management for both internal and external ticket escalation requests* Reactive Escalation Management - internal & external; SLA & Entitlement* Proactive Escalation Management - process development * Escalation Reporting - extract and analyze data for trending* Service Desk Supervisor support – point of contact for Service Desk Agents & Supervisors for ticket issue resolution.* Incident & Service Ticket analytics – tear down to find all process gaps & work with sister teams to resolve process failures* Business Process Improvement within Managed Services ticket management* Vendor relations (Primarily Cisco)* SharePoint Admin - Team Site Development and Maintenance for US Managed ServicesSystems: ServiceNow / ITSM; Microsoft Office Suite; SharePoint 2010; MS Access -
Media Fulfillment ManagerMood Media May 2005 - May 2015Austin, Tx, UsFulfillment Manager for Mood Media North America (formally Muzak LLC) over production and shipment of an annual 300k+ physical on-premise music updates.* Media Operations supporting $1.5 mil in client MRB. * Staff Management of 15; covering Administrative, Technical and Shipping functions* Sole Fulfillment Subject Matter Expert* Database conversation SME & UAT* Vendor Management & resource development for cost effective freight options* Data Analysis for trending and forecasting* Database administration and maintenance* In House duplication & shipping equipment repair -
OwnerCakemadness! Aug 1990 - Dec 2013Cake Artist since 1990, owner of licensed/inspected CakeMadness! since April 2012.
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Scheduling SupervisorMuzak Holdings Llc Nov 2003 - May 2005Tier 1 tech support for proprietary CCTV services. Admin management of account base. Scheduling of contractors throughout USA for CCTV services under Muzak/Teknovation unbrella. Widen network of contractor base for full coverage and backup needs. -
Voice ConsultantMuzak Holdings Llc Sep 2000 - Nov 2003Manage Northern California base of Muzak Voice clients. Admin of accounts, customer service contacts for routine orders, copywriting as needed.
Cathy Potter Skills
Cathy Potter Education Details
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University Of North Carolina At CharlotteData Analytics -
Unc Charlotte Belk College Of BusinessGeneral
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University Of North Carolina At Chapel HillGeneral
Frequently Asked Questions about Cathy Potter
What company does Cathy Potter work for?
Cathy Potter works for Wells Fargo
What is Cathy Potter's role at the current company?
Cathy Potter's current role is Data Analyst (Quality).
What is Cathy Potter's email address?
Cathy Potter's email address is ca****@****ons.com
What schools did Cathy Potter attend?
Cathy Potter attended University Of North Carolina At Charlotte, Unc Charlotte Belk College Of Business, University Of North Carolina At Chapel Hill.
What skills is Cathy Potter known for?
Cathy Potter has skills like Management, Account Management, Copywriting, Customer Service, Project Management, Microsoft Office, Customer Satisfaction, Marketing, Vendor Management, B2b, Microsoft Excel, Advertising.
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