Catrina A. Email and Phone Number

Responsible for program planning and delivery of evidence-based DUI/Substance Abuse Prevention materials to reduce alcohol and drug related addiction, police interaction, arrest, crashes, and other issues related to substance misuse. Train, research latest drug and alcohol laws and community concerns and then plan community events for education based information in local community centers, schools and churches. Translate English substance abuse materials to Spanish for the Spanish speaking citizens Plan for and create community outreach efforts with parents, students and school administrators. Collaborate with numerous human services agencies for community information forums and agency referrals for the public. Document and log work load for grant deliverables in GMS (Grant Management Systems). Market and advertise education based media for education and in person hands on activities teaching the community about the local and states laws relating to Alcohol and Drugs, the harmful affects of substance abuse to prevent addiction/ substance abuse. Train, and administer PREP tests for certification of employees.

Independently prioritize cases based on upcoming deadlines. Used office equipment, Microsoft Outlook, Word, Excel, PowerPoint, Teams, One Drive, Adobe Pro, copy machines, fax, scan, computers and phones for record-keeping, inmate files, confidentiality, court reports, and Department of Justice Logs. Closed misdemeanor and felony cases based on the most recent minute orders using government databases (APS, TCIS, PEDMS, and LA Superior Court Portal.) Generate new cases in the system. Maintain confidential records, files, and store files for recordkeeping. Routinely audit older cases for quality control and audit compliance. Attended meetings to receive training and to train others on the closing cases process. Received, sorted, scanned, labeled, and mailed out court reports for the Prop 63 unit. Process Prohibited Person Relinquishment time sensitive forms for new court cases.

Utilized Interpersonal skills to start and co lead as a mentor and case manager college and Work program. Guided incarcerated youth with overlapping objectives to identify and achieve career/ academic goals. Made independent and team-based decisions as necessary for cohesiveness and conducive learning environment. Trained new hires. Co-led a College and Work Program for eligible youth. Recruited, interviewed, screened applicants, and moved eligible youth into the work program. Created work sessions for youth and taught Microsoft Office skills. Approved timecards. Facilitated jobs for youth in the program with external and internal entities to provide real life skill sets to prepareyouth for release. Created and conducted practice job interviews and life skills power point, presentations with youth. Recruited, interviewed, reviewed applications for eligible youth to enroll in the online college program. Provided individualized case plans, for youth with a multidisciplinary team to consider all needs of the youth including, mental health, disability accommodations, after school tutoring etc.… Supervised all daily activities during school hours. Planned staff coverages and programs for incarcerated youth.

In addition to all duties performed by the Detention Services Officer, earned the responsibility to train approximately 20 new hires, provide feedback informally and in writing to ensure all policies and protocols were followed. Provided support and guidance to new officers to ensure all daily operations and tasks were met. Reviewed, rejected, edited, and approved court reports, ensuring officers correctly interpreted violations of penal code laws and facility rules . Presented formal/informal feedback to administration for evaluation of new hires for performance management. Provided counseling and casemanagement to juvenile hall youth. Met with clients to understand their individualized needs to connect them to the appropriate resources for the duration of their incarceration. Met weekly with clients to ensure all school, medical, mental health and court needs were met. Remedied any issues pertaining to their individualized needs as necessary. Referred youth to county services. Initiated conflict mediation between youth in the detention center to provide safety and avoid escalation of tension. Utilized conflict resolution. Referred youth to mental health, nursing, and educational services and other agencies when necessary. Maintained professional communication with youth and their parents during school meetings and family visits. Prioritized multiple job tasks daily to ensure tasks were completed within allotted time frames. Operated computer databases and retrieved online data for inmate reports. Typed (48 wpm) court reports, daily case notes/ logs for record keeping. Created, received approval for, and implemented team building activities and positive affirmation activities for clients. With minimal supervision,performed risk management assessments with an interdisciplinary team of Administration, Officers, LACOE Teachers, Mental Health, and Nurses. Planned and presented workshops with inmates for school-based activities.

Applied sound judgment on complex issues daily with youths of various backgrounds with minimal supervision. Referred youth to mental health, nursing and educational services and other agencieswhen necessary. Maintained professional communication with youth and their parents during school meetings and family visits. Prioritized multiple job tasks daily to ensure tasks were completed within allotted time frames. Deescalated arguments, used counseling skills to listen and defuse fights, suicide attempts or attempts to harm others. Supervised children of various backgrounds (suicidal, sexually exploited, abused, high risk offenders, disabled, undocumented, LGBTQ, and high-profile cases) during daily operations. Operated computer databases and retrieved online data for inmate reports. Typed (48 wpm) court reports, daily case notes/ logs for record keeping. Created, received approval for, and implemented team building activities and positive affirmation activities for clients. With minimal supervision, performed risk management assessments with an interdisciplinary team of Administration, Officers, Teachers, Mental Health, and Nurses. Planned and presented life skills workshops with inmates for school-based activities.

Independently prioritized work assignments to ensure paperwork was submitted at or before deadline. Created Microsoft Excel spreadsheets for payroll, timecards, population reports, and scheduling. Established and maintained positive professional relationships for excellent customer service with Probation, Nurse, Mental Health staff. Kept records of all time off forms, vacation and grievances form for facility record keeping. Typed meeting minutes, made phone calls, and scheduled appointments for Administration. Maintained records and files. Made copies of court documents and prepared reports foradministration. Kept confidentiality with sensitive information, Faxed and emailed DPO-generated court reports for court date appearances. Assisted the public during visiting hours as needed.

Purchasing, distribution, record keeping, inventory management, government databases. Customer service for the airmen to obtain supplies needed, paperwork to be approved and purchase acquisitions for deployments. Served in a support role to keep all the departments stocked with supplies they needed to do their jobs. Regularly inventoried supplies. Kept personnel files for safekeeping with routine audits of office and personal equipment of the unit. Answered phones, made copies, approved forms,and ensured unit was following budget and audits.

Customer Relationship Management (CRM), Inventory Control, Warehouse Operations, clearing backlog. Audited property on hand with company logs for customer warranty returns. Escalated cases depending on backlog date and warranty expiration. Served as liaison between the warehouse and Gateway to ensure maximum efficiency in customer returns and warranty process.

Inventory Management, Customer Service, Property Management, government databases. Purchasing, distribution, record keeping, inventory management, government databases. Customer service for the airmen to obtain supplies needed, paperwork to be approved and purchase acquisitions for deployments. Served in a support role to keep all the departments stocked with supplies they needed to do their jobs. Regularly inventoried supplies. Kept personnel files for safekeeping with routineaudits of office and personal equipment of the unit.