Who is Catrina Rued? Overview
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Quick answer
Catrina Rued is listed as Customer Experience Manager at Escali, based in Shakopee, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Catrina Rued.
Catrina Rued previously worked as Customer Service Manager at Proozy and Customer Care Supervisor at Tax Air Freight. Catrina Rued holds Bachelor Of Education - Bed, Elementary Education And Teaching from Alverno College.
Company email context
Email format at Escali
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Escali
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Profile bio
About Catrina Rued
Distribution & Customer Service Manager with 5+ years experience building efficient customer service departments by identifying areas of weakness by working individually and in group settings to set and meet goals within the department.
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Catrina Rued's current company
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3 roles
Catrina Rued work experience
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Customer Service Manager
Supervised, trained & motivated mixed teams of outsourced and Proozy.com agents - Monitored and set weekly performance goalsbased on KPI reports generated - Examined & analyzed Cstat and social review sites to improve agent performance and overall service -Continuously refined customer service processes - Kept team updated on current promotions, product knowledge and policies - Restructured gift card program and increased sales by 13% - Fostered a team environment by creating a positive work culture and by encouragingagent engagement in weekly meetings -
Feb 2019 - Nov 2023
Customer Care Supervisor
Launched the customer service department at the Eagan terminal -Analyzed current workflow and staffing needs - Created processes where there were none - Conducted regular quality assessments and used data to identify areas of improvement - Provided feedback and coaching - Created schedules to ensure adequate coverage -
Oct 2016 - Aug 2018
1 education record
Catrina Rued education
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Alverno College
FAQ
Frequently asked questions about Catrina Rued
Quick answers generated from the profile data available on this page.
What company does Catrina Rued work for?
Catrina Rued works for Escali.
What is Catrina Rued's role at Escali?
Catrina Rued is listed as Customer Experience Manager at Escali.
Where is Catrina Rued based?
Catrina Rued is based in Shakopee, Minnesota, United States while working with Escali.
What companies has Catrina Rued worked for?
Catrina Rued has worked for Escali, Proozy, and Tax Air Freight.
How can I contact Catrina Rued?
You can use AeroLeads to view verified contact signals for Catrina Rued at Escali, including work email, phone, and LinkedIn data when available.
What schools did Catrina Rued attend?
Catrina Rued holds Bachelor Of Education - Bed, Elementary Education And Teaching from Alverno College.
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