Catrin Watts, Phd Email & Phone Number

Seattle, Wa, Us

Implemented a monthly wage review process that enabled scalable wage change responses to internal metrics and market indicators, resulting in better operations outcomes and management of company marginCollaborated with Platform Success to rebuild our approach to change management, which reduced customer escalations by 90% and eliminated escalations to C-suite execsLed product advancements targeting internal cost management and customer margin managementManaged inaugural MBA intern program to develop strategic wage approaches to target improved care quality and better management of wage cost

Developed and implemented operational evaluation processes for new markets that unlocked scalable growth by reducing the sales lead time by 70%Led product advancements that resulted in improved customer experience, reduced opportunity for risk, and eliminated 60 days of manual work per yearManaged bi-annual market research program including operational review and implementation of new findings that have consistently improved margin

Trained and managed team of contractors conducting price and wage research in markets across the USDeveloped analytical models for key stakeholders to support decision making that led to improved financial outcomesIdentified opportunities to improve geomapping for new markets and developed a data driven and scalable approach to serviceability

Issaquah, Washington

Led the transition from eTapestry CRM to Bloomerang CRM, improving reporting and data tracking, and reducing staff time spent on data entry by 50% Partnered with the strategy department to align the internal grant application process and budgeting calendars to improve target setting and interdepartmental communicationDeveloped and implemented new marketing strategies such as GoogleAds, email newsletters, and direct mail, resulting in an 89% increase in recurring donors, a 136% increase in new donors, and an overall increase of 66% in revenue

Greater Seattle Area

Implemented automation between Salesforce CRM and Mailchimp using Zapier, resulting in 95% retention rate from lesson inquiries to enrollmentOversaw hiring of new teachers, including candidate selection, interviews, and onboarding during expansion from 3 to 10 locations nationallySurveyed teachers to understand retention, and recommended changes to ownership by effectively combining data and storytelling

Greater Seattle Area

Developed and implemented personalized lesson plans to help music learners of all ages reach their goal, including students with specialized learning needs such as dyslexia and autismBuilt relationships with students and families has ensured continue student success and business growth through word of mouth recommendations

Developed and implemented personalized lesson plans to help music learners of all ages reach their goal, including students with specialized learning needs such as dyslexia and autismBuilt relationships with students and families has ensured continue student success and business growth through word of mouth recommendations. Within 6 months of moving from Texas to Washington, I had built a studio of 45 students ranging from beginners to advanced abilities, and ages 4 to over 40.

Austin, Texas Area

Dove deeply into detailed research, presenting findings in creative and compelling ways to cross-disciplinary audiences at 12 conferencesWrote a 325-page manuscript and designed 47 visualizations based on original research using a variety of design toolsDesigned curricula, instructional materials, and daily lesson plans for 100+ students each semester, receiving an average 4.9/5 instructor rating, signaling my ability to engage clients, drive engagement, and solve issues equitably

Doctor Of Philosophy (Phd), Music History, Literature, And Theory

Bmus And Ma, Music, 1St Class Honours And Ma