Success in this career has demanded the leadership style of active leadership, as working with people according to their needs. This work has included direct, empathetic engagement with clients.

• Supported staff by monitoring behavior and needs, conducting regular meetings and performing a variety of other budgeting, sales, business analysis, marketing, data analysis, and customer service tasks• Worked with insurance companies on behalf of the patient, conducting regular submissions of health insurance verification and reimbursement forms to ensure claim coverage• Designed and implemented daily/quarterly department goals and planned programs via analysis of the departments needs to improve employee productivity and satisfaction• Communicated and integrated with company departments by facilitating meetings and brainstorming collective projects according to the company mission, company values, and culture• Safeguarded patient data and entered HIPAA client-protected health records into clinic software system• Led with a focus on advocating for diverse perspectives and modeling inclusive behavior

• Developed successful treatment plans quickly by analyzing patient injuries and applying appropriate techniques to ensure proper care• Ensured a comfortable and trusting environment for patients by understanding spoken and body language, referring patients to other providers when necessary• Communicated critical personal information and maintained HIPAA confidentiality with patients by ensuring charting was correct and digitized; additionally ensured proper release of information procedures• Schedule appointments and applied customer service skills to ensure positive experiences with patients

• Conducted a variety of customer service and store management duties including scheduling/monitoring shifts, money handling and till balancing, and staff training and relationship-building