Highly experienced business system consultant, technical writer, procedure writer, instructional designer. and trainer. Strong communication, writing, grammatical, and multi-tasking abilities. Able to manage many projects simultaneously. Experience has focused on functional consulting, training and support, new systems screen design and integration, and requirements documentation projects. Created Captivate video training to introduce new templates and procedures to users.Interfaced with IT Partners and Business Units to define project requirements and ensure customer expectations are met. Acted as liaison between business users and technical developers. Designed, developed, and delivered branded system training via eLearning and classroom training. Served as Training Lead.Authored business requirements document and use cases for new payroll services functionality. Designed user interface screens and wrote functional specs for new system. Updated documentation as needed. Provided ongoing support for any identified defects in proposed releases. Worked with User Acceptance Testing and QA services to solve issues and documented specs for change requests. Screen design done in iRise Simulation Software. Served as Business Analyst for Performance/Load testing for Oracle Retail Implementation. Gathered testing requirements from users identifying the processes to test and the number of users to simulate. Worked with Oracle Retail Systems, Aldata PIM, GOLD and Forecasting and Replenishment, Galleria Space Planning Systems and various Mortgage Banking and Payroll Systems. eLearning developed using Captivate.Companies worked with include:- Wells Fargo Bank