Anna Anderson Email & Phone Number

Created and updated corporate policies and procedures using current brand standards and processes.Created corporate branded MS Word, Outlook, and Excel templates for use in creating and updating policies, procedures, and emails. This included creating branded style palettes, autotext, and fill-in fields.Performed monthly quality control review of random selected published procedures and policies.

Created and updated procedures for system users.Developed business requirements document for new inhouse payroll processing system.Developed functional specs for payroll processing system including user screen design.

Business Payroll Services, Bloomington, Mn

24 month project developing processes and procedures for three large new systems being implemented.

Toronto, Canada Area

Designed and delivered end user training for the following Oracle Retail modules: - RMS - RPM - ReSA - SIM - Central OfficeMaterials included Participant Guides, PowerPoint Presentations and Facilitator Guides for the various functions being implementedResponsible for managing training and development resourcesWorked with business SMEs to gather information on current business processes and end user needsDelivered training for UAT participantsManaged training calendar and student trackingProvided end user supportDelivered training for Help Desk staff

Business Payroll Services, Bloomington, Mn

- Gathered requirements and created BRD for implementation of Microsoft Dynamics CRM program. - Developed a training plan for implementation. - Created procedure documentation and business processes.- Migrated over 1000 procedure documents from SharePoint to OpenText. - Responsible for creating system templates and chunking and migrating documents to the appropriate channel for users to access. - Rewrote and reformatted all documents for web presentation.- Managed project resources and maintained scheduled- OpenText project completed on time and under budget

Nashville

Two month project gathering requirements and creating process flows for large retail company implementing Symphony EYC.

Houston, Texas Area

- Served as functional support for Oracle Retail Invoice Matching at Academy Sports - Worked with business users and QA to identify requirements, perform system test scenarios- Provided documentation and training and support for end users at go live - Documented requirements for Performance testing for all Oracle Retail Modules going live, providing step by step documentation for scripters and wrote queries to validate script results

Bloomington, Mn

- Acted as liaison between users and developers to write functional design documents and design user interfaces for payroll processing system. - Performed daily defect tracking and triage, identifying if the issue was truly a defect.- Performed system testing to ensure issues were fixed. - Interacted with developers to perform system testing on new code before release to QA.- Worked with QA group on testing and defect resolution.

Nashille, Tn

- Provided consulting and training services to support the implementation of Aldata Retail software- Designed and developed web based system overview and training using Captivate software- Developed business processes and system documentation - Created end user documentation, trainer guides and post training assessments- Created and implemented standardized procedures for delivering training for new systems- Conducted train the trainer sessions- Delivered end user training- Provided go live end use support

Bloomington, Mn

- Worked with users to identify requirements for a new payroll processing system. - From the requirements, wrote the initial business requirement document (BRD). - Wrote use cases for the functions to be developed for the new system.- Designed the user interface and wrote the functional specs for the new system. - Worked with developers, users and QA in resolving any ambiguities. - Updated documents as needed.- Provided ongoing support for any identified defects in proposed releases. - Worked with UAT and QA to solve issues and documented specs for change requests.Screen design done in iRise Simulation Software.

Burbank, Ca

- Designed and developed training for mortgage banking service- Developed Train-the –Trainer courseware

Monrovia, Ca

- Designed Computer Based Training and End User training documentation - Created business processes for Aldata (GOLD) Retail Management System- Delivered training at various store sites throughout the west

Bloomington, Mn And Des Moines, Ia