Design/release to mfg. and site Quality Lead• Updated entire QMS from ISO9001:2008 to ISO9001:2015 Standard requirements• Prepared site for external audit by BSI• Obtained 3M Certified Internal Auditor status• Trained in Six Sigma Green Belt-DMAIC, MSA, SIPOC, VSM, Minitab• Led team project to address risk, producing amended Risk Assessment Matrix and tailored audits to address priority as answer to risk-based thinking requirement in ISO9001:2015 Standard• Conducted 12 audits covering all areas, including Corrective Action tracking/follow-up, resulting in 15 new work instructions• Designed Process/ISO Element Matrix and Audit Schedule to shift audit program to process basis• Formulated over 50 new design vitrified, resin and metal bond superabrasive grinding wheels• Developed over 50 new Bill of Material/Routers in PMCS for release to manufacturing• Generated over 100 technical Product/Tooling drawings in Solidworks for release to Manufacturing• Managed over 30 customer complaints while monitoring complaint analysis/response process in Lotus Notes, reporting to Business Group Quality

My work at Neff focused on Value-added Distributor Sales of a diverse portfolio of Automation Components. These include pneumatic valves, pneumatic and electric motion, sensors, vacuum, VF drives, servo motors and drives, vision and other related products. I gained great insight into the function and application of these products through Manufacturer training programs that focused on the technical aspects of the products, infusing the sales force with a measure of application engineer. I managed a three-county territory west of Detroit.• Secured an order for $220K in aluminum extrusion with new customer for large auto end user• Secured orders for (1) and (3) collaborative robots and assisted development with new medical application end user• Increased territory total yearly sales by 75% in first year as independent Account Manager• Added 35 new accounts and revived relationships with several important established accounts• Trained in over 15 Manufacturer training sessions on actuators, conveyors, pneumatic valves etc.• Designed and executed yearly business plan and report on progress through CRM• Developed new relationships at new and established customers, focus on OEMs• Met or exceeded benchmarks for main suppliers for whom Neff are exclusive representatives• Reported activity and built and updated business plan in Tour de Force CRM software

Performed rebuilding field service and of Wendt cutter grinders, including tear-down, evaluation, sourcing, vendor coordination and assembly. Trained for Sales/Service for the Wendt Spectra 840 Laser Machining Center. The Spectra was intended for use in creating profiles, relief angles and chip-breakers on PCD and CBN cutting tools.• Led project to rebuild 2 Wendt Model WBM Top & Bottom Grinders• During rebuilds I established 5 new U.S. suppliers, resulting in significant cost and time savings• Practiced as sole North American tech for joint venture laser machining center• Completed teardown, evaluation, write-up, reconditioning and assembly of 4 Wendt Grinders• Performed field service, start-up, spare parts and phone support

• Led project to develop application of non-contact seal to reduce heat and extend bearing life/reliability in high-heat, high-duty cycle applicationsDrove increase in gross margin of 25% by assuming multiple roles: Engineer, Internal/External Job Scheduler and coordination of outside service providers• Developed an assortment of standard work, procedures, DFMEA, control plans etc. for ISO and QS9000 Certification, Engineering Dept. 5S evaluation, fishbone, 5-why, 8D• Performed a central role in Kaizen event to create a visual job tracking board/system, contributing to 25% gross margin increase• Wrote 90% of documentation utilized in Product User Guide, Troubleshooting Guide and Website• Designed/engineered new launch grinding wheel dressing systems for automotive, aerospace and other applications. Customers include the Big Three and suppliers, grinding machine OEMs and rebuilders, bearing manufacturers, etc.• Produced layout, assembly and detail drawings for release to manufacturing primarily using Inventor 3D and AutoCAD, GD&T• Built BOM's and part routing in SAP and Syteline before. SAP work also included creation through confirmation of production orders, commitment of parts from inventory to production orders, use of vendor master/sales order displays, and monitoring/manipulation of planned orders• Interfaced with purchasing, manufacturing, assembly, field sales, customer service, customers and suppliers to assure successful completion of projects• Coordinated distribution of all parts flow for $2 million dollar business, including internal manufacturing production planning, suppliers, coordination of two engineers and one full-time and one part-time assembler• Performed regular support duties as back-up for Assembly and for Inside Sales, including customer and field sales interface, quote preparation and presentation. Telephone support and field service calls. Tuning of VF and trap drives. Evaluation and write-up of repairs

Interface with Field Sales and Customers to evaluate customer requirements and specify appropriate product for the application. Prepare and present quotations. Maintain quote log and report monthly. Back-up for assembly area.First-line technical support and customer service. Wrote QS9000 procedures, FMEA.