Caty Brown Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

Buffalo, New York, United States

-Coordinate monthly Asset and Liability Committee materials,attendance, minutes, and participation and manage submissions tothe Risk Governance Committee-Facilitate meetings with divisional stakeholders and EnterpriseTransformation colleagues to establish Acquisition responsibilities,maintain Acquisition timelines through proactive adjustments,investigate, correct or escalate impediments, risks, and roadblocks,and submit weekly progress reports to Enterprise TransformationOffice-Serve as lead of Treasury Employee Engagement Group which hasidentified four major workstreams to improve employee engagementand is providing communications, resources, and guides to reduceattrition-Contribute to Future of Work/New Normal working group throughindustry research, solution ideation, and editing organization-widecommunications

Buffalo, New York

-Manage a team of 8 colleagues in the role of Configuring an online benefits marketplace, completion of Non-Standard Requests and troubleshooting client issues through Dynamics CRM and VSTS-Drove reduction in Portal Team (investigation) cases by 34% through upstream resolution resources, cross-ops training, and product enhancements resulting in higher team capacity and first point of contact resolutions-Led Configurations team in delivery of Configuration/QA team merger, resulting in cross-trained analysts, shortened build time, and fewer build errors-Increased customer satisfaction by completing system testing, auditing, and using a triage model to coordinate resolving defect and product bug issues-Developing the competencies and responsibilities of direct reports through purposeful work assignments, positive and constructive feedback, regular coaching, and training opportunities

Buffalo, New York

-I maintain a high level of client satisfaction through quality management and continuous improvement by innovating, maintaining, and enhancing a comprehensive quality program. -I also created, maintain and lead the New Hire Onboarding and training program for the QA department. -I lead and assist in projects related to process improvements, efficiency and accuracy reporting, and termination analysis.

Philadelphia, Pennsylvania

-Created and analyzed financial reports, documents and trends in order to help manage budgets for the enterprise and individual chapters-Managed the accounts receivable and accounts payable functions of the enterprise that is composed of three entities: operations, housing and foundation-Assisted with completing bank reconciliations and accounting for payroll transactions-Managed vendor relationships, building maintenance, and supply ordering-Trained other staff, facilitated lessons and interfaced with vendors with regard to our banking and accounting software for members

Philadelphia, Pa

-Collected and analyzed chapter forms, rosters, recruitment information, and programming schedules-Exceeded recruitment goals for assigned chapters through support and regular communication with chapter leaders and advisors-Assisted in planning and hosting leadership training events in Syracuse, NY, Miami, FL, and Philadelphia, PA and secured Programming for the International Leadership Forum at Convention-Updated and edited an Academic Resource Guide to be used by chapter women to promote academic success-Assisted in the creation of a new hiring process to be used for all incoming Headquarters staff and volunteers

Buffalo/Niagara, New York Area

-Implemented teacher prepared lessons in various subject area classrooms-Built a rapport with students, faculty and staff throughout the building

Bennett High School

-Served as a Near Peer Mentor for approximately fifty freshmen students-Provided behavioral support and interventions, academic support through tutoring and homework help, and support staff for school events-Spearheaded and supervised a school-wide June Regents Review Program aimed at nurturing the whole student as they review for their exams

Student instructor of a section of first-year Biology lab for majorsProduced lesson plans, graded assignments and quizzes, held office hours and participated in pedagogical meetings with faculty advisors

Aided the ULI with instruction and set up of the lab

Msed, Differentiated Instruction

Program to develop skills in teaching within Gifted and Talented Education. Provided the ability to meet people where they are currently.

Bachelor Of Science - Bs, Biology, General

Activities and Societies: Delta Phi Epsilon Sorority, Phi Eta Sigma Honor Society, Beta Beta Beta Honor Society, University Lab Instructor