Manage Child Care Works Unit-Early Learning Resource Center

Chester County Department of Human Services 2004-Present Unit Manager ● Oversee a $15.2 million dollar subsidized child care program which includes direct and indirect supervision of 7-20 staff.● Responsible to interview, hire, train and motivate staff. ● Manage subsidy funds, resource and referral, provider services and payment management.● Coach and train staff to work independently and employ critical thinking.● Promote staff training and professional development.● Utilize State database knowledge to manage eligibility, payment and provider functions. ● Develop and monitor program goals that comply with State performance standards and align with the County’s Managing For Results business plan. ● Preside over contracting and annual State year-end fiscal processes. ● Facilitate annual State and Federal compliance reviews. ● Represent the County on system and provider taskforces and committees. ● Case problem solve with the State offices.

Chester County Department of Children, Youth and Families 2002-2004 Eligibility Supervisor ● Coached and supervised 6 Eligibility Casework Staff. ● Trained staff in the interpretation and application of state policies, procedures and regulations. ● Conducted routine quality assurance case reviews to ensure state regulatory compliance. ● Executed funds management to ensure that children were funded according to service priority.● Instructed and supported staff on how to testify in court.● Testified and instructed staff on how to testify at hearings for case appeals.● Collaborated with the State Regional Coordinator, OIG, CAO and Domestic Relations.● Followed and applied County policies and procedures.

Chester County Department of Children, Youth and Families 1993-1999 and 2001-2002 Eligibility Caseworker ● Assessed client calls for subsidy eligibility and/or for referrals to other social services. ● Maintained ongoing caseload of 100-150 families. ● Designated liaison for the Domestic Relations Office and the County Assistance Office.

March, Inc. 1990-1992 Case Manager ● Taught independent living skills to individuals with mental health and intellectual disabilities.● Observed and documented client progress as it related to clients’ identified goals. ● Provided counseling and crisis intervention to residents.