Laura Cavalli Email & Phone Number

Geneva, Switzerland

Lausanne, Vaud, Switzerland

Sales assistant in the Running-Trail-swimming department. This first experience on the Swiss land allows me to improve my language skills and approach new practices in my professional life. There is always something to learn!- Sales, supply, payment collection, customer on-line order execution,- dynamisation of sales in the department according to seasonality: analysis of 20/80 products,- Stock management and monitoring: correct supply, receipt and management of stock through the… Show more Sales assistant in the Running-Trail-swimming department. This first experience on the Swiss land allows me to improve my language skills and approach new practices in my professional life. There is always something to learn!- Sales, supply, payment collection, customer on-line order execution,- dynamisation of sales in the department according to seasonality: analysis of 20/80 products,- Stock management and monitoring: correct supply, receipt and management of stock through the animation of inventories. Show less

Merate, Lombardia, Italia

Management of the Cambridge English Authorised Examination Centre Department-Reorganisation of the Cambridge Examinations Department according to a flexible model in line with the long-term strategy, -Organisation of examination sessions according to customer and examination centre demand,-Organisation of the necessary resources according to the type of examination session and the number of candidates involved: examiner staff, supervisor staff.-Preparation of a… Show more Management of the Cambridge English Authorised Examination Centre Department-Reorganisation of the Cambridge Examinations Department according to a flexible model in line with the long-term strategy, -Organisation of examination sessions according to customer and examination centre demand,-Organisation of the necessary resources according to the type of examination session and the number of candidates involved: examiner staff, supervisor staff.-Preparation of a quarterly-annual schedule of examination sessions for supervisors and examiners through a shared calendar.-Management of examination materials arriving at the examination centre, at the examination venue and returning to Cambridge according to the imposed timetable. -Development, management and maintenance of the customer service and relationship process, structured according to the end user client (private student, schools). Drawing up an action plan to achieve the shared objectives.-Implementation of the automatic management system for collecting enrolments and managing clients.Discussing qualitative and quantitative budget objectives and working towards their achievement by proposing short and long-term strategies-Controlling and analysing the department's costs and revenues, updating relevant reports, discussing budget objectives and strategies for their achievement.-Organising educational events for the promotion of language services and certification exams through seminars, workshops, webinars Show less

Curno, Lombardy, Italy

I was responsible for the policy and strategies to be adopted in Decathlon Store- I informed and trained the shop staff, 55 permanent employees and 20 seasonal employees, and I checked the good communication with the customers.- I managed the local communications (town and surroundings of the shop) and the commercial area.- I checked the customer satisfaction rate, dealing with complaints and problems highlighted by customers. - I monitored and supervised the… Show more I was responsible for the policy and strategies to be adopted in Decathlon Store- I informed and trained the shop staff, 55 permanent employees and 20 seasonal employees, and I checked the good communication with the customers.- I managed the local communications (town and surroundings of the shop) and the commercial area.- I checked the customer satisfaction rate, dealing with complaints and problems highlighted by customers. - I monitored and supervised the complementary services provided: financing, insurance, sports equipment rental, repair laboratory services. STORE DAILY MANAGER: responsible for the opening / closing of the shop, managing the reception and cashier staff, sending the cash flow. Responsible for store security, receiving incoming merchandise and sorting them Show less

Curno, Lombardy, Italy

Responsible for the maintenance of the building, planning maintenance work, in accordance with current safety regulations. -Managing the budget and verification of economic results in line with budget forecasts.-Managing the supply of Store articles according to seasonality, guaranteeing a reduction in the permanence rate of the articles-Advising the shop team on the safety standards to be adopted in the workplace; ensuring their safety training on all procedures through… Show more Responsible for the maintenance of the building, planning maintenance work, in accordance with current safety regulations. -Managing the budget and verification of economic results in line with budget forecasts.-Managing the supply of Store articles according to seasonality, guaranteeing a reduction in the permanence rate of the articles-Advising the shop team on the safety standards to be adopted in the workplace; ensuring their safety training on all procedures through team meetings and individual interviews. -Tour scheduling for the DAILY MANAGERS: drawing up reports to make improvements to the service and meeting with each manager on a quarterly basis.-Management of evacuation tests and compilation of reports. -Responsible cash flow: planning the hours required according to the customers flow , training employees on the use of the cash desk. Checking the correct procedures for collecting, returning goods, opening and closing your till. -Management of the implementation of automatic checkouts with RFID system and new shop inventory management system.STORE DAILY MANAGER Show less

Curno, Lombardy, Italy

- Managing the documentation of existing employees, 50 average employees, and managing past recruitment files. - Managing the monthly staff costs budget. - Checking correct annual staff planning for individual departments and drawing up reports for individual department managers.- Drawing up reports to control personnel expenses, correctness of hourly planning, holidays, accident management, etc.- Annual expenditure analysis, staff turnover and medium to long-term… Show more - Managing the documentation of existing employees, 50 average employees, and managing past recruitment files. - Managing the monthly staff costs budget. - Checking correct annual staff planning for individual departments and drawing up reports for individual department managers.- Drawing up reports to control personnel expenses, correctness of hourly planning, holidays, accident management, etc.- Annual expenditure analysis, staff turnover and medium to long-term action plans- Management of apprenticeship contracts in accordance with the law, compulsory recruitment. Planning of training hours.-Organising and conducting group interviews for hiring seasonal staff (15-20 seasonal employees), -Guarantor of the well-being of employees in the workplace through the group of employees in the store’s Animation Group STORE DAILY MANAGER Show less

Curno, Lombardy, Italy

Management of the water sport department and its profit and loss account, ensuring:-managing the supply of articles according to seasonality, -economic results in line with budget forecasts-management and planning of the department team, comprising 6 salespeople on a fixed basis and 5 seasonal salespeople, in accordance with contracts.-recruitment of seasonal sales staff as required.STORE DAILY MANAGER

Merate, Lombardia, Italia

SWIMMING AND WATER FITNESS INSTRUCTOR, SPECIALISING IN: - SWIMMING COURSES FOR CHILDREN AGED 3 TO 6 YEARS, - WATER FITNESS (aquabike , aquafitness)CERTIFICATION AS A LIFEGUARD CERTIFICATION AS A I AND II LEVEL SWIMMING INSTRUCTOR

Engineering, Bachelor In Management And Logistics Engineering

Activities and Societies: Bachelor thesis entitled: "Implementation of an integrated environment-safety management system in compliance.

2003 Aeronautical Technical Diploma, 84/100

Diploma di Perito Aeronautico, con specializzazione in assistenza alla navigazione aerea e navigazione aerea), con votazione 84/100.