Cavan Mannenbach Email & Phone Number

Portland, Oregon, United States

- Solutions Architect, Product/Solution design & Integration Consultant/Lead roles.- Subject Matter Expert of Symbeo's AP Business Process Engine & SaaS solution with an additional focus on data integrations.- Collaborate with customers to understand their requirements, document & translate into robust solutions. - Participate in every phase of the solution lifecycle for new customers: Plan, Design, Build, Test & Deploy.- Evaluate existing solutions and recommend new or enhanced capabilities via Managed Automation Reviews.- Analyze existing solutions & provide specifications, level of effort & quotes for customer change requests.- Develop best practices & standards for integrations, configurations & deployments. Provide continuous process improvements for the Professional Services team. - Provide mentoring, guidance & training to other team members. - Develop close working relationships with IT, DEV, QA, Implementation, PM, CE & Sales teams. - Assist Sales with technical questions & customer facing demos of AP solutions.- Participate in Product development meetings. - Troubleshoot and resolve issues in test & production environments. Perform root cause analysis to determine solutions for bugs/issues.

Portland, Oregon, United States

- Managed 6 direct reports. Shuffle resources on a team that is daily overloaded with work. Define & refine processes in order to streamline efforts & produce deliverables efficiently.- Lead implementation of new projects. Gather/document customer requirements & direct teams on the best process for building/configuring the specifications. Gather/define test cases for defined solutions.- Analyze data from ERP databases/reports, assist with data mappings & address data anomalies.- Integral as an owner/stakeholder for Incident & Change Management. Facilitate efficiency & drive continuous documentation updates.- Participate in daily scrums, IT backlog grooming and Sprint planning.- Support onshore & offshore developers. Provide training on daily processes; insight and answers to questions regarding business/implementation/coding; escalate pressing/urgent matters.- Review/Debug C# code to identify bugs & provide recommendations to resolve.- Test environment Owner - Test, troubleshoot, document, plan deployments & approve between environments (Dev, Test, Prod). Ensure stakeholders are kept in the loop.- Product Owner and Release Manager - Assist with planning daily, weekly & monthly deployments.- Convert internal business requirements into BRDs or DevOps backlog items so they can be used in sprint plannings.- Cross train across departments - Implementation, integration, troubleshooting & IT/software knowledge. Heavily involved with QA & UAT.- Direct meetings & often drive those owned by others to facilitate efficiency. - Attend customer & internal escalation calls. Deescalate, provide plans & resolution for the immediate & long term issues/goals.

Portland, Oregon, United States

Quickly learned and became the Subject Matter Expert for Symbeo’s AP Business Process Engine and Online Document Center. Became highly knowledgeable with the code, configuration and integration for back & front end software and processes. Involved with the QA, UAT and Technical Support of both the SaaS product and the multitude of internal tools & applications. Worked closely with developers, internal & customer facing teams. Documented & provided support & configuration enhancements for customers based on their requirements.

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Associates, Computer User Support

Computer Science