Interim management and consultancy.- Service management, infrastructure, applications and professional services- Insourcing, outsourcing and offshoring experience- Provision of integrated service solutions from multiple suppliers- Delivery of large diverse solutions across multinational locations.

Managing IT separation for Mercer’s UK pension administration to Aptia

Managing delivery of new order management systems into Harvey Nichols on behalf of RANDEM Retail Ltd, covering public facing retail website and distribution centre services.

Management of transition of UK contact centres to new Cisco platform. Responsible for managing readiness and resources requirements into phased go live dates across 24x7 critical services.

Delivery Manager for digital integration within the national driving theory test service - responsible for delivery of public and industry candidate booking portals; integration to licence entitlement, payment / finance and test scheduling services.

Delivery of CXinMotion’s strategic review of BT group’s contact centres

Improved delivery of the bank’s management of live services via development of first phase of target operating model for service delivery

Improved content, time to delivery and quality of the agency’s investment and governance processes

Delivered a number of interim assignments for DVSA since 2015:- Directing the £25m IT sourcing programme for DVSA, finding and implementing a SIAM model of the right services to create a single joined up agency, supporting the agency strategy for digital and cloud based services. - Delivery of £30m agile modernisation programme for a number of public facing licencing and roadside enforcement services. - Creation of the transformation and portfolio function within digital services of the DVSA - Agile delivery of the UK Government national MOT service, supporting UK road safety and £6bn tax revenue.

- Accountable for implementation of new outsource contract with application and infrastructurepartner, Wipro- Developed IS capital planning for remainder of utility regulatory period- Implemented programme governance and management of project portfolio- Programme management on infrastructure enhancements including £9m desktop and email replacement

- Service Management of IT elements for services offered by RRD, the world’s largest printer- Directing service management, service desk, ITIL processes, information security, IT procurement and 3rd party contracts- Establishing best practice service measurement and reporting frameworks, with supporting processes for 24/7 incident management, problem analysis & monthly performance reporting- Implemented new audio & web conferencing services saving 25% against previous contract- Identified 15% savings on mobile contract

- Service Management of all mobile and broadband services offered by Orange - Created centralised organisation bringing together team from 8 previous separate areas- Recruited next layer down management team and approx 20% of lower level staff- Authored `Service Management Handbook` providing definition of responsibilities and accountabilities of the service manager. Used handbook to establish best practice and cohesion to the department and wider Operations division- Developed service categorisation methodology to allow prioritisation of investment- Refreshed all processes, templates and procedures bringing openness to client relationship

- Successfully delivered 180 service levels across all IT operational functions including: infrastructure support, technical support, DCs, service desk, service management, ITIL processes and has included application services- International management experience – >340 IT employees in UK, 160 in India, 45 in NA- Budget accountability £47m cost base – management of c£15m p.a. subcontractor services- Developed proposition for IT outsourcing. Proactive member IT exec team for IT strategy- Delivered c£6.2m p.a. benefit to the company in 07/08 via implementation of on-shore/off-shore support model for IT Operations across UK and NA – and a further £2m in 08/09- IT solution lead on successful 5 year extension bid based on ITIL framework. £180m total contract value must win contract extension bid into major utilities sector account- Joint lead on £17m must win contract extension bid into major public sector account- Exec sponsor of delivery of approx £6m p.a. capital IT service improvement programme covering maintenance and development of the IT delivery infrastructure- Senior liaison major partners - Member CA Business Services Optimisation Strategic Influence Council – CIO forum to influence development of CA service management toolset

- Responsible for management of architecture, business change, programme management and transition practices covering people, process and technology- Leadership of approximately 160 permanent staff and c50 contractors- Managed £12m cost with shadow P&L responsibilities – all successfully delivered to target- Defined and implemented the Practice model into Vertex. Implemented identification and delivery of best practice reuse into Practice structure- Delivery of overall IT departmental strategy. Designed model for on-shore/off-shore support process for recommendation to Vertex board