The Director of IT Services is responsible for leading the IT Services Team: Helpdesk, Project Delivery and New Store Opening/Transfers. The position services and supports Smoothie King's company and Franchise Stores on their day-to-day IT support needs, new project implementations, and new store opening, remodel and relocation activities. The Director of IT Services will partner with the CIO to establish department strategy, support deliverables, and process efficiencies.Essential Functions / Major Responsibilities:Lead the IT Services Team to service and support Company's technology platforms; including but not limited to point of sale, digital sales, speed-of-service, and back-office tools.Create, implement and measure the technical support strategy for company and Franchise stores.Partner with IT Leadership to establish implementation project plans, schedule, and support strategy.Establish, monitor and provide key support services metrics for Help Desk services, NSO's, and project delivery.Create IT Installation program to support accelerated growth and post installation support services.Identify service trends of service providers, systems and support team to proactively manage outages, down-time, or negative guest experiences.Collaborate with IT Leadership to implement Quality Assurance Programs to ensure accuracy of system configurations/enhancements or project deliverables.Primary contact for IT Service Vendors.Leadership contact for Franchise support and service escalations.Provide escalatory support for Help Desk, Project Delivery and IT Service Team.Continuous development and training of the IT Services team on Company's selected technology platforms and processes.

Evaluate, plan and execute store system upgrades, enhancements and replacementsDefine and implement corporate helpdesk and store support analytics and metricsMeet regularly with business owners to review projects, service requests, and open problem ticket issues. Prioritize requests according to business need and resource availability. Develop deployment schedule in alignment with business prioritization.Ensure applications attain and exceed business service level agreements (SLA’s). Develop staffing strategy to support SLA’s. Identifies improvement areas based on trends.Evaluate and enhance system monitoring across the environmentEnsure quick resolution to technical issues related to corporate and store software, hardware and network infrastructureDefine needs, benefits and technical strategies which would benefit the companyLead technical analysis and design for current and future projectsBuild and support the team in executing, testing and implementation of project-specific solutionsWorks with IT Security team to ensure we maintain a safe and secure computing environmentManages a team of 12+ individuals and participates in on-call rotation supporting systems after-hours, weekends and holidays

The Service Delivery Manager, Retail Systems will oversee the support provided to all retail store systems in North America including Point of Sale. The SDM will be responsible for store openings, closures, and relocations within the Americas region. Additionally, the SDM will oversee service desk related processes and deskside support provided at Fossil’s Richardson, TX Headquarters and throughout the Americas region.

Reporting into Finance, the primary responsibility of the BTPM is to provide program and project management services for initiatives of the IT, FP&A, Facilities, Sales Operations, Sales Enablement and Content Departments distributed globally. This role is responsible for planning, developing, and implementing projects or initiatives to accomplish goals and business objectives matrixed across the enterprise.

The primary responsibility of the Project Manager within Global Retail will be to handle the execution of a number of projects. They all vary in size and complexity, but are usually large in terms of strategic importance, budget and people involved.The Global Retail Project Manager will drive the implementation of ECCO's new SAP Retail ERP and POS pilot project in the US, supporting the local organization with a successful implementation. The US implementation will serve as the global template for ECCO's Retail business.The project manager will lead the project out of the US sales office and ensure the project is executed within the agreed upon framework and through a transparent approach, following ECCO's project model.After project completion, there will be a number of opportunities to take on new strategic retail projects or continue with the global roll out of the Retail ERP and POS system in Canada, Asia, and Europe, with the follow-up to US on post implementation milestones.

The IT Projects Manager assumes ownership of all company information technology project management processes. The Projects Manager works closely with company project managers and the IT Project Review Group to ensure effective project administration and provide oversight of company project management activities. The IT Projects Manager is chartered to manage the portfolio of IT systems projects across the enterprise and ensure that company project management polices and processes are consistently and effectively followed.

The Retail Automation Manager (RAM) serves as the change manager for all technology based business solutions at Murphy USA. The RAM meets with stakeholders to gather project requirements, create a scope of work and budget, schedule resources, and monitor milestones and project status through production and implementation. The RAM acts as liaison to all stakeholders and provides frequent communications pertaining to project status.

Responsible for technical specifications, maintenance contracts and SLAs in support of new and/or legacy systems (Triversity POS, Fujitsu TP2K & TP3K registers, IBM Blade Ctr.)Plan, direct and coordinate daily activities for both New Store and Projects Teams Coordinate the implementation, deployment and operation of information systems and technology solutions for all TJX U.S. DivisionsResponsible for annual budget review and staffing requirements to meet operational, support and compliance objectives.

Coordinate all aspects of the POS SDLC for the TMG POS SystemPlan, direct and coordinate Development Staff efforts through the creation and promotion of software enhancementsCommunicate timelines, requirements and development efforts to appropriate business groups including QA, Software Management, Operations and Executive Management

Responsible for the deployment of the FSS Customer-facing Product portfolio, including Cashless Payment Solutions, Point of Sale (POS) solutions, Catering Solutions, and Web Solutions.

Development of POS training programsLease and contract administration for hardware and software Modifications to store systems and software functionalityAdministration of software updates and enhancements utilizing AJB Development of the IS retail support infrastructure

QA testing of new retail application software prior to release Reporting software issues and recommending enhancements to new and existing features Responsible for surveying customer satisfaction levels with regard to support, custom development, product development, on-site training and prioritization of future developmentResponsible for the demonstration of new applications at user group meetings, tradeshows and seminars

Responsible for the prioritization and resolution of incoming application and support callsAnalyzing and modifying customers' file structures in order to resolve performance issues within various UNIX and VMS operating system environmentsPerform trouble-shooting activities surrounding application issues prior to Product Development QA escalation

Purchasing of raw timber and the sale of processed lumber throughout New Englandand Quebec territoriesDevelop domestic and international economic analyses

Enhancing the relationship and sales programs with Wallace HardwareAssisting in the development of key new accounts (KNAs) in the Southeastern U.S. Responsible for the development of KNAs throughout the Wallace Hardware trading area through direct and indirect sales partnerships with

Development of KNAs in the Massachusetts and Vermont territoriesConduct on-site cost benefit analyses of retail computerization Consult with clients and prospects in the Hardlines and Lumber industries

Advise, consult with and conduct on-site training for companies using proprietarycomputer software in targeted industriesPlan and implement new and upgraded POS and Back Office Systems