As a Technical Support Analyst at Kinaxis, I provide effective and timely solutions to complex customer issues related to supply chain planning software. I have a KCS v6 Fundamentals Certification and strong skills in problem solving, networking, and communication. I am also gained a Bachelor of Science degree in Cybercrime and IT Security from South East Technological University, where I learn how to prevent, detect, and respond to cyber threats and incidents. I have over two years of work experience in customer support and IT, including a previous internship at Kinaxis and a general operative role at CJ Sheeran Timber Packaging & Pallets. I am passionate about delivering excellent customer service and enhancing my knowledge and skills in the field of cybersecurity. I strive to contribute to Kinaxis's mission of empowering customers to revolutionize their supply chains and achieve breakthrough results.