Problem SolvingHelp deskInformation TechnologyCloverSalesforcePAXCREWears a pointy hat

Performing information technology, help ticket support, logistics support for the Payroll division.▪ Diagnosing and troubleshooting Android mobile devices for nation-wide clients.▪ Performs inventory, logistics, and MyStaff control for the nation-wide time clock division.

Serving Wells Fargo bank clients by performing removal, installation, and cabling of workstation equipment and accessories.

Maintaining day-to-day inventory and transactions for popular online retailer.▪ Training/managing a team of three and teaching them best practices and procedures for the company.▪ Managing incoming and outgoing products and inventory using computer and Zebra systems.▪ Developing company-wide guidelines and solutions to promote efficiency and productivity.

Sole Independent Game Designer responsible for all work done on Dream Enders R.P.G.https://store.steampowered.com/app/915060Code: Game Maker: Studio 2Art: Cosmigo's Pro Motion Studio NG

- Scheduling, service, installation and customer support for State Farm agents across the country

▪ Use a handheld Zebra tool system to identify, locate, and process inventory in and out of the store.▪ Provide customer support as needed on sales floor.

- Managing incoming and outgoing stock and shipments

- Uses Adobe Creative Suite for custom graphics options for clients- Provide front-end customer service and sales- Large formatting printing and design services- Packaging and shipping of customer goods

- Creating interactive Q&A help-desk environment for customers using video and character animations in Adobe Animate

- Promoted to salaried position & given raises due to performance- Created static, animated, & interactive HTML5 banners for client orders- Developed and added Javascript interactions for banner and video products- Assisted creative team in designing creative sets from conception to delivery- Researched and developed new creative products using Jivox platform- Wrote and maintained coded scripts to automate workflow processes- Optimized client-provided creative to IAB specifications- Managed incoming client requests, assigned requests out, & maintained traffic queue- Worked with external departments to facilitate production and improve processes

- Drawn and animated graphics and illustrations using Adobe Photoshop, Illustrator and Flash- Designed projects collaboratively as part of a small team- Telecommute position: maintained own schedule and completed assignments from home office- Created educational material for instruction of aircraft systems and operation- Researched, wrote and edited complimentary text for each lesson module- Updated company catalogue in Adobe InDesign

- Filmed work sites on-location using provided camera equipment- Performed editing for instructional videos, including scripting and voice-overs- Created educational materials for the Genesee County Road Commission

- Instructed groups of teens in the usage of computing and game design via week-long courses- Received salary increase due to excellent performance review- Oversaw creation of official ID Tech curriculum used by instructors nation-wide- Adjusted lesson plans, provided extra documentation, provided examples, and performed research for classes- Shared responsibility for running and coordinating all camp activities- Created and ran camp-wide activities for all age groups, including games for 50+ simultaneous campers

- Documented, relocated, and installed office and workstations for clientele- Performed relocations for such companies as McAfee, Harmonix and the Santa Clara Valley Water District

Assisted in the office duties within the Career Development portion of Mott College's Workforce Center as well as the Northern Tier satellite of Clio.  These duties included: filing, data entry, xeroxing, phone systems, PC and peripheral maintenance, employment research, and rendering assistance as needed for our clientele.