Handle customer service inquiries, supervise call center environment and handle calls that need to be escalatedServicing over 600 clientsHeaded our West Memphis Project, which included setting up 30 workstations, load programs, installed updates, constructed a server rack and installed Server 2008 with 2 Domain Controllers one locally and one for fault tolerance for remote administration.Implemented a 20 workstation network additionBuild and Deployed multiuser workstations for our Memphis office.Compile statistic reports at the end of each shift of all of the operator's performanceHandles any workstations, servers or printers that need repairing, meet with management requirements by keeping our servers up 98% of the time