Cayce Smith Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri

Kansas City, Missouri Area

Onsite GM Facility Material Logistics Monitor supplier schedules and shipments to protect assembly plant productionConstant GM, Ryder and supplier communicationReview/analyze ADHOC reportsInvestigate supplier issuesReport/issue PRRs and alarmsAnalyze plant counts and supplier shipmentsReview/Respond to part minimums and shortagesRequest/process counts accordinglyAdd, cancel, or adjust supplier routing as needed to meet JIT delivery to plantAbility to monitor Supply Chain to meet customer requirements

Kansas City, Missouri Area

Coordinated the workflow for every sale and installation in the company.Ordered, tracked, received, and managed all materials and supplies for each project.Updated the company material ordering and tracking procedures.Completed estimates and bids for both retail and wholesale customers.Managed all invoicing for both commercial and retail projects.Acted as customer point of contact for individual project details, assisting customers with material selections and design choices. Worked closely with contractors, builders, and designers to meet customer needs and expectations.Temporarily acted as bookkeeper and managed payroll, accounts receivable, accounts payable and other functions within Quickbooks.Conducted interviews and hiring of 3 coworkers and their subsequent training as the business grew.Conducted inside and outside retail sales.Maintained multiple contractor and designer accounts that I had developed a sales relationship with.

Kansas City, Missouri Area

As Manager of Customer Service my responsibilities included: Customer Service Inventory and Investment Management Office and Warehouse Safety Branch Administration Fleet Maintenance Material Handling Building Maintenance Continuous Improvement Quality Insurance ProgramsManaged the implementation of a $7 million account that required adding and training 9 new employees, inventorying and bin locating over 5,000 sku's, and creating an operating procedure for the customer partnership. Participated with a team of 15 in a company wide development program to create standardized employee training for all customer service representatives in all 248 Graybar locations.Oversaw the branch inventory stock committee which lead to a 37% reduction in slow to non-moving inventory and a 43% increase in out of stock sales. Acted as the office liaison between the Operations, Financial, Warehouse and Sales Departments and personally managed 22 employees. Scheduled and organized all employee, customer, and supplier events and training for the branch.Monitored customer satisfaction and employee productivity on a daily, weekly and monthly basis via multiple reports and customer visits. Assisted sales representatives with customer presentations on service capabilities. Reviewed profit and lost statement with the sales managers daily. Monitored to quickly identify potential errors and areas of concern. Also was responsible for monitoring the operating costs of the branch.

Kansas City, Missouri Area

Managed team of 6 customer service and project management professionals.Served as mentor to junior team members.Conducted weekly trainings on MS office, SAP and other company related systems.Assisted managers with reporting and database information.

Maryland Heights, Mo

Coordinated the prompt handling of all customer requests including, but not limited to, order entry, procurement, and account management for the Federal Government under the MRO Prime Vendor contract with Defense Logistics Agency.Developed highly empathetic customer relationships and earned reputation for exceeding order input goals.Mentored 25 fellow customer service representatives and conducted trainings for the entire department.Generated follow up and order reports in Excel with data from a variety of sources, maintaining a 99.8% order accuracy rate for my area group.Attended local, regional and national trade shows for product development training as defined by customers needs.

Maryland Heights, Mo

Coordinated the prompt handling of all customer requests including, but not limited to, order entry, procurement, and account management for the Federal Government under the MRO Prime Vendor contract with Defense Logistics Agency.Developed highly empathetic customer relationships and earned reputation for exceeding order input goals.

Us Military Posts In The Pacific

Honorably discharged as a Third Class Petty Officer Electronics Technician after 4 years of service and 2 extended deployments.

Education record

Education record