Cayce Arnett Email & Phone Number

Reno, Nevada, United States

-Collaborated with dealer buying teams by monitoring incoming POs, addressing EDI issues, and monitoring shipping status of orders.-Reported order fulfillment status to buying teams to address availability and PO extensions. -Prepared weekly reports in Tableau and Power BI for Sales and National Accounts teams. -Reported pre-season buying data to Sales, Forecasting, Supply, and Planning teams.

Manage regional and territory responsibilities for wholesale partners including actively monitoring accounts, submitting orders, returns, repair requests, troubleshooting issues, and providing excellent customer service. Work closely with sales reps as well as working with shipping teams and repair and return teams. Assist in the new account onboarding process. Programs used: Microsoft D365 Finance and Operations, D365 Customer Engagement, Workday, Power BI, Tableau, and various warehouse management systems.

Portland, Oregon Metropolitan Area

Processed credit card, check, EFT, and cash payments, created bank deposits, and reconciled fiscal data. I helped reduce >90 days accounts receivable balance from 9% (Jan 2019) to 1% (Jan 2020) by working with IT to test and implement strategic system changes. Negotiated customer payment plans and tracked progress by analyzing AR aging reports. Assisted with filing and record-keeping in accordance with accounting standards.Programs used: NetSuite, Solupay, AvaTax, MS Excel, Gmail, MS Word, Google Suite

Portland, Oregon, United States

Processed sales and purchase orders while proving customer service via phone and and email as part of a high-volume, deadline-oriented order processing team. Designed training documents to assist in training and mentoring employees in workflow processes and operations. Communicated interdepartmentally to streamline operations with IT, Production, Roasting, and Marketing.Programs used: MS Excel, Gmail, NetSuite, Slack, Google Suite

Portland, Oregon Area

Worked with individuals and corporate customers to provide order fulfillment, customer support and account management. Responsible for invoicing, receiving payments, and fulfilling product orders for individuals, wholesalers, and re-sellers. Assisted in content writing, copywriting, marketing and counseling students studying for securities licenses.

Beaverton, Or

Worked with customers to find and recommend books, created membership accounts, and provided friendly customer service.

Gwangju, South Korea

Instructed Korean students in speaking, writing, reading, debate, presentation, and TOEFL preparation. Developed teaching materials, workbooks, and new curriculum, and an employee training manual. Planned and organized a variety of education-based events and was responsible for orientation and training of new foreign teachers.

Kokomo, Indiana

Visually merchandised promotional books and items, enrolled new customers into a membership program, and maintained memberships. Assisted in staff training. Progressively promoted from the following positions: Barista, Customer Service Specialist, Kid's Specialist.