Caylee Fyffe Email and Phone Number

I am an accomplished professional with 9 years experience in health care management and administration. Highly skilled in the development, implementation and management of facility policies and procedures. My roles have allowed me to demonstrate the ability to identify business opportunities, develop growth strategies, and improve overall company performance, whilst creating a positive work environment for my employees. Through my extensive managerial and dental nursing experience, I am able to deliver a high standard of patient care/experience. My skills include but are not limited to:- Financial management of business; discussing and managing financing plans with patients, following up patients to pay outstanding debts, securing deposits for future appointments, finding ways to help minimise the impact of practice debts, monitoring cash flow, banking, depositing money and verifying statements- IT and systems maintenance/servicing and troubleshooting staff equipment issues- Conducting interviews, hiring, training and supervising new support staff- Organising and coordinating building maintenance- Dental 4 Windows experience- Managing business social media pages- Scheduling and conducting staff meetings- Ensuring high standard of patient care/patient experience- Explaining in depth post operative instructions to patients post procedures- Organising referrals to external specialists- Maintaining and managing patient records/updating/filing medical history forms in compliance with privacy and security regulations- Ensuring that the practice meets legal, health and safety and other regulatory requirements plus monitoring practice safety and standards across the clinic- Maintaining a stock list of medications and administering to patients beforeappointments- Organising and implementing procedures for emergency situations e.g. first aid training- Addressing and assisting staff members/patients with issues of concern- Creating weekly rosters- Organising team bonding activities- Identifying areas of improvement in business development e.g website design/marketing strategies, to drive change- Scheduling and confirming dental appointments- Taking payments at front desk and via phone calls- Answering, monitoring and responding to patient enquiries via emails or calls- Liaising with lab couriers to dispatch lab work- Converting leads into new customers through high quality phone skills- Settling banking slips- Triaging clinical treatment and managing the appointment book to run smoothly- Following up patients recall appointments