Cayleigh O’Brien Email & Phone Number

Mountain View Ranch, Pine, Colorado

East Aurora, New York, United States

-Act as the Lead Wedding Coordinator for 100+ weddings resulting in superior customer service management and satisfaction evidenced by 30+ 5-star reviews.-Manage numerous events during the fast-paced and deadline intensive wedding season resulting in $1.5M + in sales within 6 months.-Developed a sales and marketing campaign to promote the company and build sales, through social media, direct advertising, open houses, and attendance at bridal shows, and revised the company’s event contracts which improved the overall full cycle sales process.-Schedule and meet with clients for event discussions and lead on-site tours with structure and purpose contributing to increased closed sales.

-Manage 100+ client files, develop custom operational templates for each client to best match their specific expectations, and communicate with clients leading up to, during, and after events to ensure customer satisfaction through the seamless execution of each tailored event.-Communicate and collaborate with other departments, partners, sponsors, and vendors to ensure proper set-up, menus, bookings, and that the overall event coordination runs smoothly.-Negotiate all contracts and special requests, collect and track all deposits and final payments in accordance with set deadlines, and construct all invoices.-Schedule Bridal Consultations with clients throughout the sales cycle and respond in a timely manner to any questions via text, phone, and email.

Buffalo, New York, United States

-Held a wide array of catering and event staffing positions, such as dishwasher, waitress, setup crew, bartender, kitchen prep, and junior event coordinator, to best understand the business.

Communications Major Business Minor

High School Diploma

Activities and Societies: Field hockey, Ski club