Cayley Last Email & Phone Number

Remote

Palo Alto, California, United States

Served as head researcher and project lead crafting the Japanese localization of customer service AI software through extensive research and development for Japanese language sentiment recognition, entity recognition, and acoustic model testing and refinement.• Directed product work for translators and vendors on Japanese language data curation and management; established data and translation standards, helped develop style guides with conversational accuracy and nuance in both Japanese and… Show more Served as head researcher and project lead crafting the Japanese localization of customer service AI software through extensive research and development for Japanese language sentiment recognition, entity recognition, and acoustic model testing and refinement.• Directed product work for translators and vendors on Japanese language data curation and management; established data and translation standards, helped develop style guides with conversational accuracy and nuance in both Japanese and English.• Assisted in developing POC product documentation and client demonstrations for Japanesemarket to enable product modifications, and documented linguistic research for product functionality and future development.• Incorporated market research of competitor brands to direct product research and development in partnership with Japanese marketing team. Show less

San Jose, Ca

Rapidly promoted to Manager and leader of team of five speech scientists for optimizing IVR and NLU software. • Led client interaction and manage project team for deliverables, budget and performance for major clients both domestic and overseas.• Collaborated with sales and product development to identify potential new clients by writing and editing effective and accurate marketing materials with proposed development budget.• Worked cross-functionally to support internal teams in… Show more Rapidly promoted to Manager and leader of team of five speech scientists for optimizing IVR and NLU software. • Led client interaction and manage project team for deliverables, budget and performance for major clients both domestic and overseas.• Collaborated with sales and product development to identify potential new clients by writing and editing effective and accurate marketing materials with proposed development budget.• Worked cross-functionally to support internal teams in legal, sales, marketing, product development, engineering, service delivery, and quality assurance by helping to drive requirements and testing for product development, and assisting network operations with infrastructure and network migrations. • Supported speech and digital customer service sales in driving customer retention and new client deals with data analytics reports, quarterly business review presentations, and savings projections for new application development.• Edited client presentations for formatting, grammar, and voice for Fortune 100 clients.• Created/updated POC and client services documents, Excel specifications documents and finalWord documents for POS and SLA in collaboration with legal and customer service teams. Show less

San Jose, Ca

Promoted to data science team lead and technical support for valued enterprise clients of IVR and NLU products.• Led research and development for NLU in new markets, and delivered working chatbot prototype for a major Japanese distributor. Edited and presented documentation for client presentation at a Tokyo showcase.• Drove client project requests, trained NLU models, provided guidance for speech recognition performance, provided application performance reports, and delivered… Show more Promoted to data science team lead and technical support for valued enterprise clients of IVR and NLU products.• Led research and development for NLU in new markets, and delivered working chatbot prototype for a major Japanese distributor. Edited and presented documentation for client presentation at a Tokyo showcase.• Drove client project requests, trained NLU models, provided guidance for speech recognition performance, provided application performance reports, and delivered optimization enhancements to improve client containment and user experience.• Led internal team efforts during a company-wide speech platform migration to DNN acoustic models, including market research and demonstration to clients on expected improvements, implementing application updates, and providing client support.• Identified project scope, costs, and remediation. Show less

Campbell, Ca

As member of core speech science team, organized and analyzed large data sets and developed and edited presentations with recommendations for improvements on speech recognition systems for four major corporate clients.• Given responsibility for client communications and on-site analytical presentations to key stakeholders during quarterly business reviews for product performance and enhancement.• Identified issues and provided solutions to resolve IVR performance problems in recurring… Show more As member of core speech science team, organized and analyzed large data sets and developed and edited presentations with recommendations for improvements on speech recognition systems for four major corporate clients.• Given responsibility for client communications and on-site analytical presentations to key stakeholders during quarterly business reviews for product performance and enhancement.• Identified issues and provided solutions to resolve IVR performance problems in recurring software refinement cycles. Speech systems included GMM and DNN models for English speakers, as well as foreign language applications in French, German, and UK English.• Implemented new ways to improve time and work efficiency of optimization tasks.• Additional responsibilities: speech data transcription, voice application grammar writing, minor coding and application debugging. Show less

San Ramon, Ca

Certified tutor for all levels of English reading requirements for students ages K-12 with English reading, writing, and oral ability, graded and administered homework, and administered and graded tests for placement and advancement.• Organized tutoring strategies and provided new tutor training for three team members.• Assessed and reviewed student potential and current progress while encouraging continued growth.

Pleasanton, Ca

Assisted customers with in-store and over the phone sales, returns, and general service, and organized sales team efforts as well as worked independently to keep the sales floor stocked and tidy, with experience in several varied departments of merchandise, as well as inventory.

East Bay Area

Provided in person tutoring of Levels 1 through AP French and Japanese to high-school and middle school students and achieved demonstrated grade improvement.

Shirokanetakanawa, Tokyo

Supported development of conversational English skills for professionals and students, including cultural nuances.

Sangubashi, Tokyo

Assisted and guided local and international visitors and customers and performed stable management duties in an immersive Japanese foreign language environment.

Master Of Arts (M.A.), Linguistics, 4.0

Activities and Societies: Phi Kappa Phi, Linguistics and Language Development Student Association (LLDSA) Graduated with a 4.0 GPA.

Ba (Hons), French And Japanese

Activities and Societies: University of Manchester Equestrian Club, Japanese Society Graduated upper second Honours in Joint Hons. French.

International Student Program (Isp)

Activities and Societies: Horse Riding Focus on Japanese Language, Culture and Arts (Tea Ceremony, Japanese Ink Painting), and English.

Education record