Caylon White Email & Phone Number

Los Angeles, CA, US

Santa Monica, California, United States

Los Angeles, California, United States

• Lead all aspects of new department projects including initiation, objectives, strategic planning, timeline, execution, and budget
• Oversee a portfolio of four academic programs consisting of approximately 300 students yearly by providing academic advising, course programming, I-20 and Visa assistance, program audits, and overall program structure.
• Act as office manager making sure to keep an accurate inventory of all institutional supplies, order new materials/equipment as needed, onboard newly hired employees, and distribute incoming mail to the appropriate.
• Maintain all departmental budgets while processing incoming invoices, payroll requests, and entertainment/travel expenses for 15 staff members and 250+ instructors and independent contractors
• Serve as Account Manager for approximately 30+ internal and external vendors striving to strengthen new and existing partnerships and provide exceptional customer service
• Handle all escalated phone calls and emails to promptly resolve client/student issues making sure to preserve the relationship and empathetically offer realistic solutions

Greater Los Angeles Area

• Act as interim Program Representative, taking on job responsibilities and other duties in times of departmental need.
• Cultivate interest in academic programs by actively updating and maintaining social media across multiple platforms.
• Organize and facilitate events with budgets ranging in price from $100 to $35,000 ensuring that all vendors and staff arrive on time and are prepared
• Responsible for managing and maintaining three shared departmental calendars and the acting director’s calendar while scheduling new meetings for internal and external colleagues
• Process all incoming invoices and Honoraria for 17 staff members and the departmental director and consistently follow up to ensure timely payment for services and goods.
• Supervise an administrative team of two individuals while delegating tasks in anticipation of the daily and quarterly needs of the Humanities and Sciences department

Greater Los Angeles Area

• Assists 6 academic units w/ program development, implementation, management, and advising active students both domestic and international.
• Manage departmental and director’s calendar using both Google and Mac suites working to resolves scheduling conflict and accommodate personal and professional needs.
• Book and purchase flights, hotels, rental cars, and other travel related expenses for senior executive staff. Reimburse all business related staff purchases using specific financial and payroll systems.
• Deliver exceptional service to all individuals or organizations needing assistance and takes point on special projects for Program Representatives, Program Managers, and Certificate Directors.
• Attend events on nights and weekend and help coordinate professional events and conferences with attendance ranging from 20 to 7,000.
• Generate marketing materials including flyers, brochure, pamphlets, e-invites, etc.

West Hollywood CA

• Communicated with a team of 30+ individuals to answer customer questions via phone, email, live chat, and social media platforms while maintaining exemplary performance levels.
• Educated potential customers from all over the United States, United Kingdom, and Australia on our services, pricing information, and standard experience.
• Demonstrated excellent customer service and communication skills, while booking appointments and matching therapist to fill them, in addition to juggling multiple task and priorities.

Wilmington, North Carolina

Wilmington, North Carolina Area

• Completed all clerical tasks for the office and served as direct assistant to the Residence Coordinator managing a multitude of tasks in reference to personal and executive responsibilities.
• Provided excellent customer service by greeting all residents, visitors, and staff.
• Maintained proficient knowledge of all on campus area information, Housing & -Residence Life procedures, and University policies to provide helpful answers to residents, parents, and campus life departments.
• Facilitated calling appropriate resources in emergency situations for on-campus residents and acted as liaison between emergency services and professional staff.

University Suites / Wilmington NC

Monitored, advised, and assisted 60+ residential students.