Chris Bailey Email and Phone Number
Chris Bailey work email
- Valid
Chris Bailey personal email
Chris Bailey phone numbers
Experienced Leader – Customer Success/Client Services/Call Center/IT & Field Services with progressive responsibility in a variety of different work environments. Experience in the following industries: BPO, fleet tracking, franchise dealer solutions, vehicle telematics, M2M, IoT, SaaS, travel, logistics, telecommunications, technical support (hardware/software), and financial services.
Drivewyze
View- Website:
- drivewyze.com
- Employees:
- 150
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Program Success, Infrastructure ServicesDrivewyzeTexas, United States
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Director, Customer SuccessDrivewyze Feb 2023 - PresentPlano, Texas, Us• Led customer success initiatives at Drivewyze, ensuring smooth operations and driver safety.• Achieved a 20% increase in customer satisfaction through proactive solutions.• Developed strong communication and problem-solving skills in a fast-paced startup environment.
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Customer Relationship ManagerAcquire Bpo Sep 2022 - Feb 2023Melbourne, Vic, Au• Managed client relationships and ensured seamless outsourcing processes for a Class A physical delivery and Work from Home (WFH) environment.• Collaborated with partners to solve real-life problems quickly, fostering a genuine partnership approach.• Achieved a 15% increase in client satisfaction through efficient problem-solving and personalized solutions. -
Manager, Client Services & Customer SuccessSpireon Jan 2022 - Aug 2022Irvine, Ca, Us• Managed client services and customer success at Spireon, overseeing the implementation of FleetLocate® trackers and sensors for actionable business intelligence.• Collaborated with cross-functional teams to ensure seamless integration of live data capture systems into client management systems.• Developed and implemented strategies to enhance customer satisfaction and retention rates, resulting in increased revenue for the company. -
Channel Account ManagerOmnitracs Mar 2021 - Jan 2022Westlake, Texas, Us• Managed relationships for Omnitracs' top channel partners to drive sales growth• Exceeded sales quota by 127% through strategic account management• Recognized as President's Club winner for outstanding performance in 2021 -
Director Of Operations & Dealer SuccessIkon Technologies Jul 2020 - Dec 2020Arlington, Texas, Us• Directed operations and dealer success at ikon Technologies, overseeing the development and implementation of a user-friendly inventory management platform.• Collaborated with dealers to understand their needs and built a comprehensive suite of applications to streamline inventory monitoring.• Achieved a significant increase in dealer satisfaction and retention rates through the successful launch of the Ikon platform with no upfront costs. -
Senior Director, Client Services & Customer SuccessSpireon Sep 2014 - Jul 2020Irvine, Ca, Us• Led the establishment of a complete customer success program for SaaS fleet, transportation, and Franchise Dealer customer base.• Managed a P&L budget of $50 million, ensuring financial success and accountability.• Developed team goals, KPIs, and vision around commitment to service excellence.• Achieved a solid record of YoY churn reduction, showcasing dedication to customer satisfaction.
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Senior Manager, Field Services & Customer SuccessGlobal Tel Link Jan 2009 - Sep 2014Falls Church, Virginia, Us• Leadership role responsible for the satisfaction, success and customer retention for leading inmate phone system provider that included County, State, Federal and Private correctional institutions across the U.S.• Manage 3rd party vendor relationships• SLA & project management• RFP/RFI & Contract development• P&L budget responsibility of $10+ million per year -
Manager, Vcom OperationsCardtronics, Lp Jul 2007 - Dec 2008Houston, Texas, UsManage operations for the Vcom financial services kiosk. Located in 2100+ 7-Eleven locations nationwide. Vcom offers check cashing, bill payment, wire transfer and deposit options from 1 self service kiosk. -
Manager, Vcom Customer Support & Operations7-Eleven, Inc. Mar 2002 - Jul 2007Irving, Tx, Us• Manage BPO relationships for multi-functional, self service ATM/Check Cashing kiosk• Single point of contact for all service and operational issues• Contract development with BPO partners and full P&L responsibility for support and service• Develop training materials and project plan for field launch• Marketing initiatives to drive kiosk volume• Media spokesperson • Partner with key stakeholders to develop “got to market” strategies -
Manager, Customer ServicePharmchem Laboratories 2001 - 2002Fort Worth, Tx, Us -
Manager, Customer ServicePegasus Logistics Group 2000 - 2001Coppell, Tx, Us -
Senior Manager, Call Center OperationsStream International 1997 - 2000Eagan, Mn, UsBPO leadership role that included software and hardware support for various Hewlett Packard and other technical products. Managed call center operations for Stream's Amsterdam facility. -
Manager, Customer RelationsBudget Rent A Car 1991 - 1997Parsippany, Nj, UsAlso:GDS ManagerSales Team SupervisorBudget Rent a Car's worldwide reservation center
Chris Bailey Skills
Chris Bailey Education Details
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University Of North TexasAnd Related Support Services -
North Lake CollegeBusiness
Frequently Asked Questions about Chris Bailey
What company does Chris Bailey work for?
Chris Bailey works for Drivewyze
What is Chris Bailey's role at the current company?
Chris Bailey's current role is Program Success, Infrastructure Services.
What is Chris Bailey's email address?
Chris Bailey's email address is c_****@****zon.net
What is Chris Bailey's direct phone number?
Chris Bailey's direct phone number is +121456*****
What schools did Chris Bailey attend?
Chris Bailey attended University Of North Texas, North Lake College.
What skills is Chris Bailey known for?
Chris Bailey has skills like Leadership, Customer Experience, Team Building, Sales Process, Strategic Partnerships, Call Center, Executive Management, Account Management, Sales, Client Onboarding, Customer Retention, Logistics.
Who are Chris Bailey's colleagues?
Chris Bailey's colleagues are Enrique Cramer, Cameron Lee, Rob Pallante, Raine Radtke, Utban Ali, Stella Filipina Anderson, Kevin Major.
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