Chris Bailey Email & Phone Number

Texas, United States

Plano, Texas, US

• Led customer success initiatives at Drivewyze, ensuring smooth operations and driver safety.
• Achieved a 20% increase in customer satisfaction through proactive solutions.
• Developed strong communication and problem-solving skills in a fast-paced startup environment.

Melbourne, VIC, AU

• Managed client relationships and ensured seamless outsourcing processes for a Class A physical delivery and Work from Home (WFH) environment.
• Collaborated with partners to solve real-life problems quickly, fostering a genuine partnership approach.
• Achieved a 15% increase in client satisfaction through efficient problem-solving and personalized solutions.

Irvine, CA, US

• Managed client services and customer success at Spireon, overseeing the implementation of FleetLocate® trackers and sensors for actionable business intelligence.
• Collaborated with cross-functional teams to ensure seamless integration of live data capture systems into client management systems.
• Developed and implemented strategies to enhance customer satisfaction and retention rates, resulting in increased revenue for the company.

Westlake, Texas, US

• Managed relationships for Omnitracs' top channel partners to drive sales growth
• Exceeded sales quota by 127% through strategic account management
• Recognized as President's Club winner for outstanding performance in 2021

Arlington, Texas, US

• Directed operations and dealer success at ikon Technologies, overseeing the development and implementation of a user-friendly inventory management platform.
• Collaborated with dealers to understand their needs and built a comprehensive suite of applications to streamline inventory monitoring.
• Achieved a significant increase in dealer satisfaction and retention rates through the successful launch of the Ikon platform with no upfront costs.

Irvine, CA, US

• Led the establishment of a complete customer success program for SaaS fleet, transportation, and Franchise Dealer customer base.
• Managed a P&L budget of $50 million, ensuring financial success and accountability.
• Developed team goals, KPIs, and vision around commitment to service excellence.
• Achieved a solid record of YoY churn reduction, showcasing dedication to customer satisfaction.

Falls Church, Virginia, US

• Leadership role responsible for the satisfaction, success and customer retention for leading inmate phone system provider that included County, State, Federal and Private correctional institutions across the U.S.
• Manage 3rd party vendor relationships
• SLA & project management
• RFP/RFI & Contract development
• P&L budget responsibility of $10+ million per year

Houston, Texas, US

Manage operations for the Vcom financial services kiosk. Located in 2100+ 7-Eleven locations nationwide. Vcom offers check cashing, bill payment, wire transfer and deposit options from 1 self service kiosk.

Irving, TX, US

• Manage BPO relationships for multi-functional, self service ATM/Check Cashing kiosk
• Single point of contact for all service and operational issues
• Contract development with BPO partners and full P&L responsibility for support and service
• Develop training materials and project plan for field launch
• Marketing initiatives to drive kiosk volume
• Media spokesperson

Fort Worth, TX, US

Coppell, TX, US

Eagan, MN, US

BPO leadership role that included software and hardware support for various Hewlett Packard and other technical products. Managed call center operations for Stream's Amsterdam facility.

Parsippany, NJ, US

Also:GDS ManagerSales Team SupervisorBudget Rent a Car's worldwide reservation center

Business, Management, Marketing, And Related Support Services

Business