Technical point of contact and trusted advisor for state departments of transportation, metropolitan planning organizations, and transit agency customers using Replica's travel demand model data. Building custom tooling to unlock the data's full potential and training transportation practitioners on how to integrate it into their workflows.

Ensured the success of public transit agencies of all sizes across North America using the Remix transit planning and street design software. Trained, supported, and served as a project manager and subject matter expert for agencies representing over $2 million in annual recurring revenue for Remix.

Ensured the success of small and medium-sized public transit agencies across North America using the Remix transit planning software. Trained, supported, and served as a subject matter expert for agencies representing nearly $1 million in annual recurring revenue for Remix.

Built and implemented a process for intaking, quality-assuring, and updating GTFS (General Transit Feed Specification) transit data to support critical features of the Remix transit planning software. Served as a subject matter expert for Remix employees and transit agency customers for best practices in creating and maintaining GTFS data.

Researched and started conversations with hundreds of transit agencies across North America about their service planning process to introduce them to the Remix transit planning software.

Co-managed the customer support team at Getaround, the peer-to-peer car sharing company. Hired and trained new support agents, doubling the size of the support team, and developed renter/owner policies.

Customer support and marketing to hundreds of thousands of users of Curb, a taxi-hailing smartphone application. Rebranded user-facing support operations. Retaining users, improving the product, and making the service a viable part of the urban transportation mix.

Worked with individual writers at all levels of post-secondary education, improving writing skills. Built one-on-one mentoring skills while educating Cornell students about the elements of good writing.

Transportation planning, research, writing, field study, and community engagement for sections of the Department's Landover/MD-202 Corridor Sector Plan and Largo Town Center Sector Plan, plans for two areas of the county under consideration for transit-oriented development. Work product included in published plans.

Research and writing related to the creation of a new master plan for the White Oak Science Gateway (formerly East County Science Center), an area under consideration for redevelopment as a walkable biotech hub. Work product included in published plans.