Charles Bain Email & Phone Number

Macon, Georgia Area

Birmingham, Alabama Area

• Remotely monitor and maintain iDEN and LTE networks for SouthernLINC Wireless.• Work closely with RAN Technicians to identify and resolve customer impacting issues in a timely fashion.• Investigate customer complaint tickets through RSA tool to identify uplink/downlink or traffic abnormalities.• Engage with internal and third party vendors to restore cell site outages due to loss of transport or commercial power services.• Utilize remote access tools to identify, and restore hardware and site outage issues for iDEN and LTE networks.• Assist RF Performance in completing network modification requests.• Serve as departmental point of contact to assist fellow team members in developing skills to support implementation of LTE network.

Birmingham/Huntsville,Alabama

Responsible for the continued implementation of the new Ericsson CDMA/LTE network for Sprint Corp Network Vision project in north and central Alabama.Tasked with the mantinenance and repair of the new Ericsson RBS equipment including RRU and BBS'. Conduct the repair, upgrade and maintenance of the Legacy Nortel CDMA wireless networks for Sprint Corp. Install, terminate and test multiple T1 connections utilizing Bird Technologies equipment for EVDO Nortel 3G upgrade project across northeast Alabama for Sprint/Nextel. Tasked with maintaining high inventory audit accuracy ratings within preset deadlines across over sixty individual cell site locations encompassing central and northeast Alabama. On-site supervision of multiple members for maintenance and repair team. Accountable for workload management across multiple projects to ensure each deadline was met within the allotted time. Responsible for contractor-customer follow-up and liaison.

Gardendale,Alabama

Owner and operator of Wireless Plus located in Gardendale,AL. Wireless Plus is a Select Retailer of the entire catalog of Boost and Virgin Mobile products. As the owner I am responsible for all day to day operations. I have maintained profitability since opening by instituting and following a rigid monthly budget. I also must create, cultivate and maintain relationships with vendors and representatives across multiple channels of distribution while adding value to the company. I must monitor and maintain inventory levels and adjust procurement based on varying needs. In sales I am required to identify and understand the needs of my customer and suggest products and/or services accordingly. I perform maintenance and repair on the local computer network, VOIP as well as maintain localized sales database. I regularly create monthly and yearly sales reports utilizing MS Word and Excel.

Birmingham, Alabama Area

Involved with AT&T UMTS 3G upgrade project to support newmarket implementations and current market additions. Responsible fortroubleshooting third party installation utilizing Anrtisu Sitemaster equipment toidentify fault in transmission line and identify and implement repair procedures.Worked closely with customer as well as third-party vendors to achieve bestresults.

Birmingham, Alabama Area

Conducted the repair, upgrade and maintenance of the Motorola iDEN and NortelCDMA wireless networks. Installed, terminated and tested multiple T1 connectionsutilizing Bird Technologies equipment for EVDO Nortel 3G upgrade project acrossnortheast Alabama for Sprint/Nextel. Assigned on multiple occasions to Nascar"strike team" to implement and oversee the operations of two wireless networks forSprint/Nextel in support for over 300,000 customers for the spring and fall raceevent. Experienced in installation and repair of in building repeater and DASsystems supporting the iDEN and CDMA networks. Local database administratorfor large nationwide database that contains site data such as location, directionsand configuration information. Also responsible for acquiring and maintainingaccess to multiple databases for all members of the work group. Tasked withmaintaining high inventory audit accuracy ratings within preset deadlines acrossover sixty individual cell site locations encompassing central and northeastAlabama. Nominated for Circle of Excellence award for developing andimplementing a local database containing vital cell site information as well ascreating a local web based email ticketing system to be used by members of thesales team to more efficiently report customer impacting issues experienced in thefield. On-site supervision of multiple members for maintenance and repair team.Accountable for workload management across multiple projects to ensure eachdeadline was met within the allotted time. Responsible for contractor-customerfollow-up and liaison. Tasked with the presentation and instruction of ATLASinventory management system to new employees.

Birmingham, Alabama Area

Responsible for the maintenance and repair of customer owned portable and fixedhandset wireless devices. Required to determine cause and nature of equipmentfailure and suggest and implement "best case" practices to resolve the customer'sissue. Also responsible for field service installation and repair of customer ownedequipment including base station and vehicular mount radio.

Liberal Arts And Sciences/Liberal Studies

Full scholarship recipient in Theater Arts

Education record

Activities and Societies: DECA (State Competition Winner), Drama Club (President,Vice President)