Cory Barnes Email & Phone Number

Phoenix, AZ, US

Tempe, Arizona, US

• As a Quality Engineer, I was responsible for ensuring the quality of the software product by creating and executing comprehensive test cases. My role involved designing and developing manual test cases and performing.
• Creating detailed, comprehensive and well-structured test cases
• Designing, developing and executing manual test cases
• Performing thorough regression testing when bugs were resolved
• Identifying, recording, documenting thoroughly and tracking defects
• Creating and executing automated test scripts to complement manual testing

Tempe, Arizona, US

• As an Application Support Engineer, I was responsible for maintaining and supporting the company's applications, ensuring they were operating efficiently and effectively. My role involved identifying and resolving.
• Troubleshooting and resolving technical issues with company applications
• Providing ongoing technical support to end-users
• Ensuring that applications are up-to-date with the latest patches and updates
• Collaborating with development teams to address application bugs
• Providing feedback on user experience and application functionality

London, GB

• Worked directly with School Districts in resolving major product issues and provided general guidance.
• Used SQL to update, delete, and view data on the back end for customers.
• Created data files in Excel in order to allow customers to import data into our product.
• Was the liaison between the customer and development, with a focus on enhancement requests and reporting bugs with the software.
• Followed projected budget for each customer. Determined how much time they allotted for us to work on their projects and determined workflow from that.
• Worked extensively with Level 2 support to make sure we were on the same page with trends in issues and providing other information back and forth to keep everyone up to date.