Christopher Barnoski Email & Phone Number

United States

Cincinnati, Ohio, United States

Expanded role to include ServiceNow Platform Operations responsibilities, with emphasis on Location management. Utilize SQL database system Enterprise Data Aggregator (EDA) to routinely create and modify location data, as well as monitor said data as it is fed to EDA from various external sources such as Workday or FieldGlass. Expanded role includes.

Cincinnati Area, KY

ServiceNow specialist working as part of a Development Operations team for Service Management. Primarily responsible (but not limited to) for development work on the Service Request, Service Catalog, and Service LevelManagement streams. Also have experience with development work in the CMDB, Incident, Problem, Change Management and Integrations streams.

Cincinnati Area, KY

• ServiceNow Analyst specializing in development and configuration of systems for enterprise deployment. Responsible for Story Development, Change Management oversight, workflow configuration and form development.
• Monitor Incident and Problem modules for issues with service desk ticketing system. Investigate and improve efficiency to incident management process.
• Change manager for 400+ employee IT department. Supervise and approve infrastructure change requests. Conduct weekly Change Advisory Board meetings with department heads to discuss.
• Decreased calls to service desk with improvements to Service Catalog and Service Portal allowing users immediate answers to questions.
• Responsible for monitoring ITIL processes in ServiceNow.

Cincinnati, OH

• Key member of inaugural ServiceNow team. Active on the initial installation and configuration of ServiceNow modules for use firm-wide.
• Developed helpdesk ticketing system using ServiceNow platform requiring development of system, import of existing data, documentation of system, and training of IT team.
• Configuration of ServiceNow Request and Catalog items as defined by ITIL standards.
• Developed and implemented firm-wide Change, Incident, and Problem Management systems using ServiceNow application.
• Reduced Help-desk time to resolution through design and implementation of Knowledge module including integration of existing KB articles, and configuration of contextual search in incident form.
• Responsible for development, rollout, and maintenance of firm-wide conference room scheduling solution.

Cincinnati, OH

Maintained downtown conference center for large law firm. Responsible for scheduling, coordinating catering and Audio/Visual needs, room setup for 100+ attendees, invoicing and collection, among other duties. Coordinated overtime staff for weekend and after hours events.

Dayton, OH

Office support assistant/clerk for internationally renowned legal firm. Responsible for filing motions, memorandums, appeals, and other documents at various courts in the greater Dayton, Cincinnati, and Columbus area. Handle ordering of supplies for 40+ attorneys, paralegals, and legal assistants. Routinely set up videoconferencing with other branch.

Maintain medical chart upkeep for 120 bed retirement and rehabilitation center ensuring compliance with state and national regulations.Extensive knowledge of medical terminology and ICD-9 Coding.Responsible for keeping medical records and doctor visits in compliance with Ohio Department of Health regulations. Oversee admission, discharge, and.