• Oversee the evaluation, deployment and administration of all Information Technology software, hardware, database and network systems within DHL.• Design new innovative systems with advanced technology utilising internal resources, external software, independent contractors and third party consulting firms.• Determine all IT policies and procedures with oversight for administration of user permissions, security levels and technical accountability.• Oversee all systems administration, server monitoring, storage, backup / recovery, data migration and IP phone system with goal of 100% uptime for business continuity.• Recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business value is maximized and IT goals are achieved.• Plan and design IT systems architecture, operating platform and network systems infrastructure.• Manage development and implementation network infrastructure engineering including network server system, WAN, LAN, and web architectures.• Provide oversight for IT operations, support desk, service calls and escalated problem resolution.

• Manage Several P&Ls for the region • CAPEX and OPEX budgeting including forecasting on spend• Sole point of escalation to management and infrastructure teams in London and New York• Establish and maintain good working relationships key stake holders within BBC Worldwide • Strong vendor management, contact 3rd party suppliers and other IT related vendors to monitor an maintain contractual agreements• Unify global teams to reduce silos and improve efficiency through open dialogue• Plan and drive operational strategy to support the business• Manage different projects simultaneously and deliver ontime • Manage a team of four that support a 400 user base across 12 cities throughout the Asia pacific region with additional 2 heads from a 3rd party vendor• Proven ability to implement, document and drive process • Monitor and report on ticket management across SLAs and KPIs• Implement new technologies as per business requirements (google cloud)• Create and implement knowledge base for my team to collaborate and share• Support of Windows XP and 7, Office 2007 – 2012, • SCCM 2008 and 2012 application deployments • Support Windows server 2003, 2010, Active Directory, BES • Grow knowledge within the team through collaboration • Manage SLAs to improve on efficiency and through performance managing• Manage Microsoft Exchange 2003 and migration to Exchange 2010• Coaching, Mentoring and Developing service desk staff to ensure excellent service delivery• Manage Citrix farm \ Xenapp published apps \ published desktops• Pilot test and develop Microsoft VDI in conjunction with Win 7 deployment

Responsibilities:• Provide expert and creative solutions to user problems of complex/level 2 support nature to ensure user satisfaction and productivity.• Coordinate user and support issues among regional offices to ensure timely distribution of knowledge.• Escalate for resolution all incidents and service requests that cannot be resolved at the service desk to the appropriate support team.• Assist in projects to improve help-desk support capability and efficiency.• Incident Analysis, trending & identification of problems. • Linking incidents with problems and escalating these problems to appropriate support teams.• Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk users.• Actively contribute to Knowledge article identification, review, & creation.• Host training sessions offered within the group.• Manage escalations and specialist duties in line with team objectives.• Maintain and update documentation relating to work flow and processes as required.• Coordinate user and support issues among regional offices to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.Undertake specialist training and share that knowledge with colleagues and other helpdesk staff as required.• Mentor and provide training for junior members• Play a lead role in identifying trends and common problems with incidents and ensuring appropriate action to resolve it taken.• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk users.• Develop, define, and communicate user/technical service policies, processes and procedures for products & services supported by the help desk.

Responsibilities:• Active Directory admin tasks• Involved in OSD build creations• Create user Accounts• Installing VPN configuring and software• Logging calls into service desk• Documenting all procedures new and updating• Asset management process improvement• Roll out of new pdf software• General support role duties• Rolling out Windows patches• 1st and 2nd level support for over 300 users nationally• Iphone support and PDA• Involved with server patching and upgrades• Involved in Win 7 testing• Data centre checks• Backups weekly of FP server sent offsiteAchievements Successful roll out of monthly Microsoft patches, migration to a new PDF file viewerLearning several new technologies like the iphone and HP tape library setups

Responsibilities:• Process implementation and improvement• Roll out and re-evaluation / improvement of ITSM• Roll out of RSA tokens• Active Directory admin tasks• Create user Accounts• Supporting and setting up PDA’s (palm trios and HP ipacs)• MS exchange 07 and 03 admin and creating and managing accounts• 1st and 2nd level support to 4000 users internationally• Logging calls into ITSM • Asset management process improvement• Installing VPN configuring and software• Supporting a highly mobile user base• Supporting various .net base web portals• Configuring and installing Data cards

Responsibilities:• Roll out of a new document management system to entire firm• Travel to all offices of Freehills nationally to implement post build checks to ensure a smooth transition from the old system to the new one• Constant re-evaluation of our process to streamline and develop for future projects and to overcome any issues in our process• SMS software deployment and reportsAchievements Would have to be a successful role out of an application to around 3000 end users under strict deadlines with numerous issues presented at late hours unnoticeable for the end user.

Responsibilities:• Running shop day to day tasks• Customer sales and service• Book keeping and logging BAS statements• Following fair trading guidelines and motor dealers act. • Staff Management• Rosters for staff• Budgeting and Wages• Designing and implementing OH&S best practices• Market ResearchAchievements In my time running Ace Auto Spares I have learnt a lot about staff management organising and prioritising tasks for staff and completing jobs for customers in away which is seamless to the customer and allowing the business to still continue to focus on growth and other related areas which has also taught me the importance of setting realistic goals.

Responsibilities:• Rolling out Windows XP Service Pack 2 on all desktops and laptops• Migrating from Lotus Notes to Microsoft Exchange• secure ID tokens for all laptop users• Reporting to the National team leader• Active Directory Test and Deployment• Multitasking to maximise productivity• Documenting all upgrades• Configuring New PC and Laptops for users• Installing new PC and Laptops for users • Configuring Users email accounts• 1st and 2nd level support for over 3000+ users• Supporting lotus notes• Supporting Office 2003, Windows XP, Windows 2000 and 2003.• Installing Network printers• Blocking virus emails• Administration of Lotus Notes Databases• Intranet Administration with Eye Media• Logging calls into Heat and ITSM • Fixing user problems remotely • Cisco IP Phone configuring (Cisco Call manger administration 3.3 and 4) • Supporting and setting up PDA’s (Blackberries/Palm Pilots)• Performing relevant user account administration• Patching network/Broadband/Analogue ports as required• Supporting Users on the Firms Document Management system (FileNet)• Supporting user connecting from home via VPN.AchievementsWorking for this company has enabled me to work effectively in a team environment, working around and in conjunction with users. Documenting all actions carried out and reporting to the team leader has made me become more efficient and accountable.

Responsibilities:• Analysing and manipulating data in conjunction with cable plans and diagrams to conclude weather Telstra’s customer’s required lighting protection or not.• Preparation of Memorandums for management.• Responsible for backing up and archiving of core data.• Liaising with senior management of Telstra and their corporate clients for progress reports. • Setting up working files and data bases enabling users to enter client details and equipment specifications.• Preparation of reports for Customer Lighting Protection progress and conclusions on individual customers• Repair hardware and software faults with desktop computers and file servers.• Initial setup and build desktop computers• Responsible for a team of five data base operators • Ensuring data quality• Installation of peripherals on desktop computers as required