As Director of Training, I lead strategic planning and team leadership in the technical eCommerce services industry. I manage a cross-functional training team, fostering talent development and driving business growth through effective planning and sales enablement. I oversee the technical platform training program, ensuring employees and clients master advanced feed management software while maintaining SOC compliance in a security-focused environment. My leadership style emphasizes collaboration, team agility, project prioritization, and clear, frequent communication to adapt quickly to evolving business needs.

Led a team of three in developing and managing a customer-facing learning program for marketing professionals. Conducted customer research, product prototyping, UX design, and product testing to create digital learning experiences that emphasized high-impact practices. Identified optimal hosting and distribution tools to enhance customer experience and engagement.By mid-2020, the program portfolio featured a blend of in-person and online training, four professional certification exams, and a pipeline of emerging products in professional skills assessment—positioning the program as a revenue-critical cornerstone of the brand's professional development offerings.

Led a team of four responsible for daily content operations of AMA.org, overseeing content distribution and producing special digital projects tied to major news stories, cultural events, and holidays. At in-person events, my team managed real-time coverage, creating and distributing video, audio, and image content.This period marked the AMA’s first implementation of a real-time digital content workflow, transforming the website from a static information hub into a dynamic source of diverse content. These efforts laid the groundwork for a major content migration to a new CMS and introduced data-driven content management strategies.

Oversaw the business management and publication of four major academic journals, leading a team of four and managing relationships with vendors, freelancers, and contributors. Spearheaded strategic partnerships to elevate journal profiles, enhance research credibility, and improve competitiveness in digital distribution.Led the launch of ancillary digital publications to increase media coverage and awareness of journal research. During this period, we achieved a key milestone by publishing the first mobile-optimized articles, positioning the journal program as a cornerstone of the AMA’s brand credibility.

As Managing Editor, I led the transition from a print-first publishing flow to a digital-first editorial and production operation. This transformation dramatically reduced the publishing timeline by months, increased licensing opportunities, and ensured a professional, contemporary publishing experience for editors, authors, and reviewers. By 2012, all back-end journal production had been aligned along with manuscript submission systems to create a replicable, logical, uniform publishing operation that mitigated the chances of errors and delays. Cumulatively, the changes I implemented amounted to a major operational pivot for the journals program, paving the way for continued digital innovation.WORK PORTFOLIODigital transformationEditorial production alignmentAcademic community relationsBack-end process development/refinementPR program developmentUX redesign across publicationsVendor/partner managementInternational community outreachAPPLIED SKILLSStrategic thinking Creative LeadershipCollaborationCommunicationBusiness acumenBudget managementTeam managementPricing/marketing strategy

As Associate Managing Editor, I oversaw day-to-day peer-review management for four academic journals. I led the migration of two journals to ScholarOne Manuscripts submission software, unifying backend production processes and aligning all four journals under a single publishing brand—enhancing both operational efficiency and user experience.This transformation significantly elevated the AMA's brand as a publisher of leading academic research. For the first time, all four manuscript submission processes were centrally managed, enabling streamlined issue resolution across journals and establishing a solid foundation for modernizing the journal publishing workflow. These processes remain in effect today, ensuring lasting operational improvements.

Course development and instruction were key components of my graduate work in film and media studies. I designed and taught semester-long, for-credit courses on topics such as politics, history, and the representation of women in cinema. Each course integrated film screenings with critical reading and writing, creating an immersive learning experience. I led in-person classes twice a week, delivering lectures, facilitating discussions, and conducting screenings to engage students in thoughtful analysis of film and media.

My role as a development associate expanded my skill set to include not-for-profit fundraising. I managed databases, coordinated campaign mailings, provided live-event support, and delivered member (customer) support. A key responsibility was stakeholder management, where I took pride in recruiting, managing, and training volunteers for fundraising campaigns at WBEZ, ensuring successful and well-coordinated efforts.

As an Assistant Editor, I copyedited educational textbooks in the areas of reading and writing. I was responsible for ensuring lessons and content correlated with individual state education requirements.

As an Editorial Assistant, I was responsible for website management (Dreamweaver!), research, and writing for history, politics, and science channels. I was on the team that launched the first internet-based version of the Encyclopaedia Britannica. I also worked as a proofreader and fact checker for print and digital encyclopedia articles on subjects including "baseball" and "cricket."