NYCE inc. is focused on reaching and teaching the youth through our own forms of edutainment.

● Develop and schedule educational programs for COMPASS staff and students that operate with appropriate research evidence. ● Share in hiring, outreach, supervision, and training of multifaceted youth work staff, volunteers and participants. ● Assist in completion of administrative tasks and maintain office records: attendance, program modifications, monthly reports, database systems, time sheets and filing. ● Plan and facilitate staff meetings with Site Director about program activities and expected outcomes. ● Serve as a liaison with school administrators, teachers, and parents in regards to the program and implement feedback.● Act as Site Director, in director’s absence: be the key point person, responsible for overall operations and contract deliverables

Act as a voice for all graduates of Year Up NYProvide support in networking and cultivating relationships Assist Alumn in continuing education and furthering their career Head weekly meetings to motivate, improve and display alumni involvement

As a System Support Representative ● Handled on-site installations, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems● Provided technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer● Performed activities such as discontinuance and relocation of IBM and non-IBM systems and products● Maintained a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s)● Installed, configured and maintained back-end and front-end systems, as well as LAN/WAN connection at remote site● Assisted new hires with training of all “Break/Fix” issues including desktops, printers, scanners, routers, and Cisco related hardware● Installed new hardware for clients including servers, routers, switches, monitors, printers, and all other external devices● Troubleshot hardware and software issues for over 450 client’s IBM large system/System X servers including Bloomberg, Citigroup, HBO, Armani Exchange, and CBS closing an average of 20 tickets per week● Aided clients with hardware and software issues for over 500 client’s Point of sale systems including Gap, Old Navy, Tiffany’s, Best Buy, Costco, and Hollister closing on average 30 tickets per week● Maintained parts ordered and used for all clients through IBM based systems

Helped support three trading desks ( Swaps, Foreign Exchange, and Credit)within the Institutional Client GroupUsed many Citi-based systems ( Utilized 10-15 systems weekly)Assisted traders on the floor with booking and allocating of tradesAssisted Sales Associates with troubleshooting of trade-related issues which occurred on a daily basisCreated and allocated accounts for many clients such as Blackrock, Prudential, Salmon BrothersBooked over 2500 trades for many clients such as Blackrock, Bridgewater, FX Concepts, PrudentialCreated a Macro which is used daily by the desk to book more trades in a shorter time

Received stores and issues materials and compiles stock recordsRecorded daily transactions and weekly cycle count of raw materialsCounted, sorted or weighed incoming materials to verify receipt of items on requisitions or invoicesStored material according to lot number or material typeFilled orders or issues supplies from stockCompiled reports on adjustments of inventory counts, stock records and re-worked materialDistributed material among production workers, adjusts inventory and records transactionsMoved 50 to 100 lbs material manually or using hand truck or forklift multiple times throughout shiftUsed computer regularly to record transactions and update inventory

Counted, sorted and weighed incoming materials to verify receipt of items on requisitions or invoicesFilled orders for stock, recorded transactions, and updated inventoryCompiled reports on adjustments of inventory counts, stock records and re-worked materialDelivered all incoming packages to recipients, adjusted inventory and recorded transactions