Callum Batten-Plowright Email & Phone Number

London, England, Gb

London, England, United Kingdom

• Assisting the Customer Experience Management team to lead a strong Front of House operation at two of the North West’s premier entertainment venues.• Confident in conflict resolution, dealing with resolving disorderly behaviour in line with venue policy. • Supervised and motivated staff, appraising performances and assisting with training to build a strong customer centric culture and deliver excellent customer service.• Detail oriented being constantly aware ensuring a cost effective and customer focused range of services are consistently provided to the highest standards.• Took on Head Door role in March 2022 assisting patrons with access needs enabling them to have an equal and enjoyable experience identical to other patrons without access needs in the venue.• Mental Health First Aid trained in April 2023• First Aid trained in August 2022

Manchester, England, United Kingdom

• Assisting the Customer Experience Management team to lead a strong Front of House operation at two of the North West’s premier entertainment venues.• Confident in conflict resolution, dealing with resolving disorderly behaviour in line with venue policy. • Supervised and motivated staff, appraising performances and assisting with training to build a strong customer centric culture and deliver excellent customer service.• Detail oriented being constantly aware ensuring a cost effective and customer focused range of services are consistently provided to the highest standards.• Took on Head Door role in March 2022 assisting patrons with access needs enabling them to have an equal and enjoyable experience identical to other patrons without access needs in the venue.• Mental Health First Aid trained in April 2023• First Aid trained in August 2022

Manchester, England, United Kingdom

• Stepped up to take on Head Door role 7 months through employment assisting patrons with access needs enabling them to have an equal and enjoyable experience identical to other patrons without accessneeds in the venue•Committed to providing the best service no matter what position on shift to make patrons have an entertaining time at the theatre• Communicated with team members and acted as a mentor when helping new starters learn the different working environments of the front of house role• Fulfilled tasks not specific to the position on shift at the time when asked by a supervisor such as covering house positions if working behind the bar or running stock from stock rooms when asked by Head Door

13 week intensive training course to become a Full-stack software engineer.Capstone Project:- Spearheaded the development of a full-stack routing application (JavaScript, React, Java, Spring) to optimize delivery efficiency for a simulated business grappling with intricate logistics challenges.- Conducted comprehensive research and seamlessly integrated third-party APIs, such as Mapbox GL JS and Mapbox Directions API, to elevate project functionality and deliver a cutting-edge solution.- Demonstrated adept utilization of Agile methodologies within a five-member cross-functional team, effectively managing the project through daily stand-ups and retrospectives, while ensuring product quality through rigorous debugging and testing using tools like Chrome DevTools and console logs.Front-End Group Project- Played a pivotal role as a team player in the development of a front-end e-commerce website tailored to books, music, and movies, harnessing a back-end API within a collaborative team environment.- Employed React.js and CSS to design and engineer a dynamic, user-centric interface, significantly enhancing the overall user experience.- Exhibited strong teamwork and problem-solving skills in a five-member group, leveraging mob and paired programming techniques to deliver a successful e-commerce platform.Back-End Project- Contributed as a key member of a five-person team in a one-week project, delivering a restaurant recommender API using Java, Spring Boot, and PostgreSQL. The MVP allowed the client to effectively filter restaurants based on specific criteria.- Rigorously tested API endpoints using Postman, ensuring seamless interfacing with the API, and delivering a robust solution.- Employed industry-standard tools, including GitHub, Git for version control, and Trello for ticket management and project organisation, demonstrating a commitment to best practices in software development.

Manchester, England, United Kingdom

• Maintained the frontend of www.uommusicsociety.co.uk using WebFlow and Google Analytics• Created new content and pages for the Outreach program and Teaching Scheme in coordination with the Outreach and Publicity team to increase the functionality of the website • Updated the website to show the committee team for the 2021/2022 academic year•Recruited the new website manager for 2022/2023 improving familiarity of interview processes and interview techniques

Manchester, England, United Kingdom

• Administered the running of the Music Peer Mentoring scheme of 33 Peer Mentors and 79 Peer Mentees• Taking up the role alongside 3rd year studies allowed the development of good time management and organisational skills• Maintained the ethos of a supportive and inclusive community within the Music Department and Music Peer Mentoring scheme• Recruited 36 new Peer Mentors with the help of 2021/2022’s current cohort of Mentors and 2 new Peer Mentor Coordinators • Planned wellbeing events on a weekly/fortnightly basis, including Irish dancing, yoga and a walk of 30 people to the Peak District

Manchester, England, United Kingdom

• Awarded the Outstanding Contribution to Peer Support Award for significant commitment, dedication, collaboration and innovation• Acted in a pastoral capacity to help new students settle into university life• Facilitated new students’ learning of undergraduate studies • At the end of the year recruited 7 out of 9 PASS attendees and 2 out of 5 mentees to become Peer Mentors and/or PASS leaders for 2021/2022

Nottingham, England, United Kingdom

• Focus on giving the best hospitality to customers through polite waiting service, greeting customers with a smile and doing everything necessary and beyond to make the experience as pleasant as possible• Guided new staff on the jobs behind the bar and waiting • Displayed an eye for detail with the setup and laying of tables both for normal bar and dining service and large functions in the function suite especially around the festive season

Musb (Hons), Music, 2:1

• Game-Audio project (1st) - Used Unreal Engine 4 to create a sonic-centric environment from scratch. Researched the game engine and its.

A-Levels: Mathematics (A), Music Technology (B), Music (C), Epq In Music And Robotics (A)