Chris Bellamy Email & Phone Number

Riverside, California, United States

● Manage 6 Customer Service Representatives. Holding them to quarterly SOPs.● Responsible for managing 104 major accounts. Largest account running $500,000 a year.● Manage district that ran $4.3 million dollars in 2023.● Assisting with the management of Accounts Receivable.● As of 2024 creating a wholesale route to better save the company money and makeprocessing more efficient.● Works with Quality Assurance Dept on bi-monthly safety training.● Product and sales training with new and senior Customer Sales Representatives.● Ride along with drivers to ensure corporate policies are being followed.● Customer Visitation Surveys. Responsible for 208 per year.● Enrolled in a Mentor program as a mentor and involved in a fleet safety program.● Quarterly presentation to GM on status of my district and goals achieved and striving toachieve.

Irvine, California, United States

● Manage morning operations of daily routes.● Manage monthly truck inspections and coordinate truck repairs with Fleet Management.● Works with Quality Assurance Dept on bi-monthly safety training.● Ride along with drivers to ensure corporate policies are being followed.● Customer Visitation Surveys.● Worked closely with the Production team to understand their processes and to bettercoordinate with the service team to ensure proper product levels.● Coach and mentored new Utilities, CSRs, and Route Manager.● Utilized Keep Trucking to monitor and coach driver safety.● Worked with Plant Manager and SSM to process product orders (Lockers, consumables, etc.).● Worked with the service team on installation of new accounts.● Customer AR updates and payments

Irvine, California, United States

• Manage day to day operations of the Prudential Overall Supply Call Center.• Communicate via email or phone to get clarity on Purchase Orders written by our accounts.• Communicate with other departments to resolve any issues or make adjustments that occur along the way of an order.• Report any issues to other departments.• Maintain several logs and reports to keep the system up to date.• Write up quotes as requested by accounts.• Know the details of any order that comes in and also understand the general scope of the work• Manages Purchasing, Customer Service, Data Entry, and Art Dept within the Call Center.• Process shipping and billing charges in Quickbooks.• Create reports for larger accounts.

Lake Forest

- Posted adjusting entries to accounts payable and accounts receivable on Sage 50 Peachtree- Generated reports in Sage 50 to prepare reconciliation reports for the previous weeks business- Process and paid out all ancillary claims and cancellations weekly. Over 3,000 claims and cancellations in one week totaling around $400,000.- Review and approved check exceptions with the bank daily to prevent fraud - Provided an organized work environment so workers are able to do their jobs efficiently and in a timely manner.- Worked to update cancellation and claims payment procedures to ensure consistency and accuracy - Assisted management with tasks as needed, which included setting up with clients via ACH, problem solving any issues, and researching/finding any missing documentation.- Generated weekly reports for certain dealers and agents to ensure book keeping on our biggest accounts are accurate

Lake Forest, California

- Assist agents and Managing Directors as necessary with their requests such as (but not limited to): supply orders, production reports, rates, claims, contracts, and answering general product or company questions.- Process and set up new dealers in PeachTree and Vander databases within 24 hours of receipt ofagreement from agent or Managing Director.- Assist President/CEO, Chief Sales Officers, and Senior Vice President on any projects assigned and weekly new dealer reports. - Keep documents, files, projects, etc. organized so co-workers are able to obtain information and documents in an efficient and timely manner.- Create Vehicle Service Contract rate charts for agents for new dealers. Ensure that all charts receive an install/effective date or if rate chart was implemented correctly.- Follow up on any inquires or issues, and ensure all questions and issues are fully resolved on a weekly basis. Build, develop, and strengthen rapport with our agents and their dealers to meet and exceed their expectations on a daily basis.

Lake Forest, Ca

• Process new business by coding checks and preparing the daily deposit, process new contracts, monitor and seek penalties due for contract late submission. • Support the Claims Department by seeking out contracts that were not remitted and require a claim to be open. • Process contract cancellations; assist with replying to general cancellation email inbox.• Handle large volume of calls regarding cancellation processes, cancellation quotes, cancellation and refund statuses, general contract statuses, and resolve booked contract inaccuracies.• Provides dealer portal support and training, pull back-up documents for dealers, also assist with general agent and dealer requests.• Perform month end verify and reconcile all variances in booked business.• Provide exceptional customer service, and perform related functions as assigned.

Santa Monica, Ca

• Advertise vacant units in Craigslist, VRBO, Westside Rentals, and etc.• Greet, interview and screen prospective tenants and perform background checks.• Arrange for apartment tour for renters.• Attend and solve tenant complaints.• Work with the property manager on extension of apartments.• Stay current on the property rental rates.• Change policies of the apartment complex as needed.• Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.• Asked questions and held long discussions with the clients to assess their needs regarding properties.

Glendale, Ca

• Make dining and other reservations for patrons, and obtain tickets for events• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.• Make travel arrangements for sightseeing and other tours.• Receive, store, and deliver luggage and mail.• Perform office duties on a temporary basis when needed.• Pick up and deliver items, or run errands for guests.

Hollywood, Ca

• Assist customers with painting and renovation needs.• Managed and organized daily deliveries.• Assist management with store’s daily needs while maintaining a professional, organized and reliable environment.• Assist management with disciplinary actions as well as positive reinforcement to each employee.• Open and close store as well as count and deposit store’s bank balance.• Worked daily with many programs such as Word, Excel, and Power Point.

Orlando, Fl

• Headed a new guest service team for the park.• Conducted daily guest satisfaction surveys.• Managed an entire area and team of guest service ambassador employees.• Opened a guest assistance center for the guests in the park.• Worked and supervised the cash handling at the guest assistance center.• Created training manual for the new guest service ambassador program.• Handled varies guest situations throughout the park using world-class guest service.• Assisted director of the park with many different duties as well my day-to-day tasks.

Bachelor'S Degree, Majoring In Business With A Minor In Photography

High School Diploma, General Studies, B Average