CAVES (Corporate Audio Video Engineering Services)

● Established remote environments in response to COVID crisis, including Sales, Dev, VPN, deployments, testing, SOC 2 and SOX compliance, ensuring access for 350+ Employees● Built trusted Executive and C level relationships providing technical support, resulting in fluid transition to remote work ● Deployed Office365 and Teams across the whole organization, forgoing Slack and other messaging services thereby unifying the communication and file sharing platform going forward… Show more ● Established remote environments in response to COVID crisis, including Sales, Dev, VPN, deployments, testing, SOC 2 and SOX compliance, ensuring access for 350+ Employees● Built trusted Executive and C level relationships providing technical support, resulting in fluid transition to remote work ● Deployed Office365 and Teams across the whole organization, forgoing Slack and other messaging services thereby unifying the communication and file sharing platform going forward ● Produced recurring InfoSec live streams, allowing for more effective, quarterly security trainings as well as providing training material to People Services ● Set and maintained SLA standards while supporting FTE, Vendors and Contractors through company acquisitions Show less

● Facilitated Windows 10 deployment, converting 350+ employees within a sixty-day timeframe● Became PBX UI Administrator, due to company need, and provided Hardware support for both on premise and remote employees● Provided AV Support, Production & DJ services for company annual Sales Summit in Palm Springs, exceeding expectations of senior leadership

@Xboxsupport provides Xbox and Xbox Live support via Twitter. Utilizing emerging social media tools and techniques to maximize outreach and create a unique and reliable customer experience. ● Maintained response times on Inbound Tweets, within the SLA requirement of 5min (10-300 per hour)● Served as Communication Coordinator ensuring the response efforts were in sync to successfully restore the gaming environment (during the Lizard Squad DDOS Xbox Live Attack in Christmas 2011)