Md. Raju Molla Email & Phone Number

Japan

Responsibilities:▪ Coordinated regional operations to ensure efficient service delivery. ▪ Analyzed performance metrics to identify improvement areas. ▪ Implemented strategic initiatives to enhance operational efficiency. ▪ Fostered strong relationships with local partners and clients. ▪ Managed budget allocations for regional operations, ensuring cost-effectiveness without compromising service quality. ▪ Maintained operational standards and high-performance customer service. ▪ Cultivated strong relationships with local merchants and customers.

Responsibilities:▪ Managed end-to-end hub operations, including staffing, parcel handling, and financial reconciliation.▪ Optimized delivery efficiency through effective strategic planning and cost-saving initiatives.▪ Guaranteed timely delivery and returns of parcels by meeting very stringent SLAs.▪ Maintain a clean and organized hub environment.▪ Led a team of in-hub staff and riders, responsible for hiring, training, and performance management.▪ Manage multiple assignments simultaneously applying a thorough knowledge of internal and external logistics products, services and technologies.▪ Developed and implemented process improvements to further enhance operational efficiency.▪ Overseen daily parcel intake, sorting, and outbound delivery processes.▪ Performs daily cash and payment reconciliations to maintain financial integrity.▪ Installs cost-saving practices, including route optimization and limiting operational costs.▪ Follows all corporate policies and procedures with Merchnats and other teames▪ Guarantees the working environment is safe and clean for all employees.▪ Managed khulna hub, ensuring delivery targets were consistently met.▪ Optimized process and resourced various areas to reduce operational costs by a certain percentage.▪ Managed another 18th Soho agent for better service outside Khulna.▪ Improved customer satisfaction through timely and accurate delivery.▪ Results shown are increased team productivity by 90% through effective leadership and training.▪ Implemented new technologies to streamline operations and enhance efficiency.▪ Managed another 18th Soho agent for better service outside Khulna.▪ Perform others duties as assignee.

Responsibilities:▪ Manage the inbound loads and coordinate with production facilities for accuratearrival times▪ Tracks and communicates the vendor and ensure the product stock.▪ Leading both Out-bound logistics team to receive the products from Vendorsand In-bound logistics team to dispatch the products to customers end to end.▪ Return Management which includes receiving products of return, follow upwith Vendors and Customers.▪ Assisting in procurement for instances relationship management with suppliers& vendors▪ Manage to Key Performance Indicators (KPIs) – empty miles, fuel cost per mile,cost per mile, payload, accessorial costs, miles, dwell time, equipment utilization(hours), on time delivery and temperature quality.

Responsibilities :▪ Verifying the information of account of Bkash and give entry.▪ Helping the team understand performance targets and goals▪ Training or ensuring that workers are properly trained for their specific roles▪ Providing reports and activity updates to management▪ Coordinating job rotation and cross-training▪ Regularly arranged Training and development program for new joiner.▪ Performs other duties as assignee.