Chris Byrne (Retired) Email & Phone Number

County Dublin, Ireland

Kuala Lumpur, Malaysia

Summary of position; following my promotion to Sales Director I relocated to Malaysia. My responsibilities are to represent five facilities within the EPAR network in Asia. I established regional areas, recruited and trained a sales force. 75% of my time is spent visiting customers in order to develop the business and achieve the goals inline with corporate objectives.Develop customer base in Asia so as meet aggressive sales growth targets. Develop the relationship with all major engine shops and airlines in Asia. Present LHT business strategy and capabilities to all customers.Identify key opportunities where LHT could succeed.Organize inbound visit to all EPAR facilities and outbound for LHT personnel.Yearly growth targets in excess of 20%. Define sales territories, recruit and train sales force. I recruited sales personnel for Chinese, Taiwanese, Japanese and Korean regions. I set and managed sales targets and other company objectives for the team. I spend approximately 75% of my time visiting customers. Sales management;Participate in all aspects of sales management with management team in Hamburg.Provide input to assist in new product introductions.Develop plans and targets for NPI.Set growth strategies for individual facilities.Assist in securing certification from individual certifying agencies.Marketing activities; Participate in all the major aviation shows and seminars. When requested, present on specific topics. I have participated in organizing customer events both in Asia and Europe.

Shannon, Ireland

Summary of position; I was recruited by my former CEO from P&W to join the management team of LTTS. The plant had been destroyed by fire and rebuilt. My task was to develop the Asian market for the range of products offered by LTTS. The plant was developed as a Centre of Excellence for LHT Engine Parts and Accessories Repair for HPT, LPT Shrouds and Vanes.I was recruited to develop business for LTTS in Asia where it had zero penetration. I developed presentations to market LTTS in Asia. Define product offering in both OEM and DER capabilities. I presented to all major engine shops and airlines the benefits relating to LTTS.Sales Growth; Developed $4.0m per annum in sales during the first two years. Established Set management programs for specific customers. I Secured CFM56-3 combustor repair sales due to enhanced features. I spent 60 – 70% of my time in Asia on customer visits. Asia is now an integral part of LTTS sales volume.Management Responsibilities.I participated on the management team in LTTS and was involved in various activities outside sales. Lean manufacturing, 5S activities, etc.I was team leader in organizing the first Customer event for LTTS.I recruited and trained personnel in Customer Service rolls.

Dublin, Ireland

Summary; Returned to Ireland to take up an International Sales Manager position in the Aviation industry. The tasks and responsibilities were to develop market penetration in a relatively new region especially for the PW4000 engine series.Achievements;• Grew sales in Asia Pacific region from $5.80m to $15.23m during my tenure.• Asian sales contribution has grew from 15% to 41% for PWAI during this time.• I achieved top Sales Manager position for two years running.• Achieved unprecedented market penetration in some difficult accounts.• Secured long term agreement with ANA and AIC.• Developed strong long term relationships with several accounts in the Asian region.• Represented P&W at many high profile conferences and presented on various topics to the highest levels within the airlines and governing bodies.

Portland, Oregon Area

Summary of position; Relocated to manage most difficult sales region in the U.S. This involved recruitment, training and management of sales personnel and specialists. The key objectives were to rebuild Hilti’s brand image and regain trust and develop relationships with key accountsI Achieved company goals in strategic product mix, sales forecast and net profit. 1999 Firestop product grew 45% over 1998 sales. Number one region in power actuated sales. Number two region in Diamond product sales.Development of customer base: Regained confidence from key accounts in strategic market segments.Number 1 region in marine sale.Number 1 region in steel/metal market.Recruit, manage and train team of professional direct sales personnel and specialists.Replaced 50% of existing team.Total responsibility for profitable growth. Oregon is currently showing a positive contribution margin – this was negative prior to my appointment.

Manchester, United Kingdom

Summary of position: To provide operational and strategic marketing support for the construction business unit. This involves identifying key growth segments, planning, launching new products, reporting and presentation to all levels and contributing to sustained double-digit growth.Development of strategic plans for the business unit encompassing projected sales and gross margin targets, introduction of new products, development of specialized markets resulting in double-digit growth of ’95.Key market development: Rail – Following research, I increased our sales force by 22%, introduced a new range of rail products and identified many new applications for existing products.Internationally I developed strategic partnerships with major UK contractors resulting in presenting our recommendations in Hong Kong securing a $1.5 million contract.Key market development: Marine – I further developed and existing opportunity in marine. This resulted in strategic alliances with some of the major oil companies conducting seminars, securing international approvals and deploying resources. This resulted in $1.4 sales, 119% of plan and growth of 133% on ’95 performance.Core Business development: This involved choosing specific customer types, investigating their application chains, developing a complete market plan, producing training videos, compiling a promotion and presenting to the sales force. This resulted in $1.2 million additional business, overall growth 36%.Communications: Frequent field accompaniment and customer visits. I organized many trade exhibitions including Oil Expo in Norway, co-ordinate all sales meetings including national conferences and monthly sales and marketing meetings. Present to all levels of the organization and frequently attended European product and marketing meetings at our parent headquarters in Liechtenstein.

Dublin, Ireland

Direct, motivate, control and train technical Sales Representatives to maximize business potential and achieve prescribed targets within each business unit.Field accompaniment of representatives to ensure they carry out their duties in a professional manner, set monthly and quarterly objectives, review and evaluate individual performances.During 4th Quarter 1994 recruited new representatives and converted technical sales force from being generalists to specialized within market segments.Act as a team leader when negotiating major contracts, co-coordinating technical data, logistics requirements, pricing policies and liaisons with headquarters.Responsible for sales turnover and gross margin, achieved by controlling discounts, managing product mix and the establishment of targets and implementation pricing criteria.Implement Sales Strategies to consolidate position as market leader through product and service differentiation, technical back up and professional sales technique.Monitor competitor activities and address as necessary. Produce data analysis showing market position. Conformance to target and development of sales force.

Dublin, Ireland

Diamond and Chemical Product SegmentsRecruited to develop and implement a marketing plan for a new diamond product portfolio for the Irish market.Following initial training in Liechtenstein, I co-coordinated the product launch.This incorporated defining the market, establishing sales objectives, training the sales force, co-coordinating promotional activities and presentations to key accounts. Diamond Product Portfolio now represents 11% turnover.Liaised with manufacturing headquarters to identify product improvement in meeting customer requirements.Maintain up-to-date data on competitor products and activities.Attended European marketing meetings presenting Irish results and outlying needs for new product introduction.Contributed to the development of procedures, which resulted in Hilti achieving ISO 9002.

Dublin, Ireland

Engineer (New Product Introduction)Assigned as team leader to co-ordinate the introduction of a new premium product line while continuing to carry out the responsibilities of Final Process Engineer.Project completed three months ahead of schedule.Provide marketing support for the Irish facility.Determine product portfolio in order to maximize profitability.Review technical specifications and product planning with U.S. and European marketing departments to meet customer requirements.Produce weekly and monthly reports, data analysis in relations to market development.Final Process Engineer Identified marketing opportunities for lower grade diamond. Developed a method to process this material to customer requirements, producing a saving of $4.7 million initially and $1.5 million per annum on a continuing basis.Identified markets where the Irish facility could sell more profitably than the US plant negotiated with headquarters marketing department to supply customers in Korea and Brail thus improving the group’s margin on those sales by $180,000 per month.In response to sales enquiries researched and developed diamond to quality and price criteria to meet specific customer requirements.Established computerized systems to monitor quality of production and highlight yield trends, thus increasing productivity and reducing rejects from 30% to 10%.Continuously reviewed processing equipment and researched evaluated and recommended the purchase of new equipment which reduce process time, improve quality and increase margins.I was seconded to the US to research high technology processes and equipment for the finishing of synthetic diamonds with a view to transferring the technology to the Irish plant.

Laois, Ireland

Submitted proposals to US and European marketing departments following the design of process flow charts and estimating cost for full production run.Having secured contracts for the Irish plant produced 5000 units and carried out work measurements and method study to establish final costing.Monitored material usage and production methods and standards for a portfolio of products and reported on progress.Designed and developed a polypropylene racking system for gold and silver-plating process saving $1.5 million per annum. This design was subsequently patented by Avon Inc.

Graduate-Ship, Marketing

Diploma, Industrial Engineering

Diploma, Industrial Engineering

Leaving Certificate