Carlos Becerra Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Chile

• Realigned IT process by connecting and integrating the systems across the organization resulting in better new students’ satisfaction
• Created a platform to evaluate the new health centers by gathering information about the people’s opinion resulting in a faster way for the government to design improvement plans
• Corrected the communications service by installing a new email server resulting in a reduction of the selling opportunities missed

Chile

• Managed ERP migration project by coordinating the external consultant companies resulting in an on-budget and on-time project implementation
• Secured the network and communications facilities by Incorporating a new cabling standard resulting in a reduction of the risk of failure when doing changes
• Stimulated the use of new technologies by training the users on using Microsoft 365 suite resulting in an expansion on the employees' ability to work in team collaboration

Zacatecas, México

• Reorganized the IT department by hiring new talent with more solid technical skills resulting in a reduction of the implementation time for key business-related projects
• Improved the safety monitoring capabilities by overseeing the installation of the new fire detection system resulting in a more secure operation
• Expanded the coverage of security surveillance by installing new cameras resulting in a more controlled and safe workspace

Chile

• Migrated servers from physical to virtual by implementing successfully the new infrastructure resulting in a significant increase of the security indicators of the University
• Integrated the telephony systems by negotiating a contract to provide a new IP Telephony system resulting in a simpler and faster way to communicate across the University
• Corrected the helpdesk service by redefined the attention procedure resulting in a reduction of the claims for poor attention quality

Provincia De Santiago, Chile

• Developed a user client information system by using web technologies resulting in a rise of the ability for tracking the customer's historical information
• Answered and resolved Internet connection issues by conducting tests and validation according to the procedure resulting in a client support service provided with excellence
• Motivated the technical team by enabling personnel on new technologies resulting in enhanced of the support capabilities of the new product portfolio

Postgraduate Degree, Data Analytics

Strategic It Management

Bachelor'S Degree, Business Administration And Management, General

Certificate, Corporate Finance

Master Of Business Administration (Mba), Business Administration And Management, General

Engineer'S Degree, Information Technology