Technical Publications - Sales And Customer Service Analyst
Current- Utilize Enterprise Resource Planning (Adempiere) software to manage customer subscriptions
- Answer customer questions by email and on the phone
- Renew customer subscriptions by generating invoices, processing credit card payments, and meticulously tracking them using Excel spreadsheets
- Learn about aircraft technical publications to better help customers with their needs
- Urgently tend to customer needs when there are aircraft-on-ground situations