Developed a partnership business model that offers small Denver metro-based breweries the opportunity to expand their business into new markets. Increase distribution and increase brand awareness.⯌ Developed the first partnership brewing/taphouse with Fiction Beer Company, LLC in Parker, CO with sales exceeding $700K in the first 16 months.⯌ Instituted corporate best practices, such a policies and procedures, to ensure structure to be successful.⯌ Transitioned from a product-focused business to a community-oriented business that included non-profit financial support, business support, and local beer collaborations with various local organizations.⯌ Negotiated with other breweries to expand their opportunities in new markets.

Created a true learning and development department that was business focused. Developed processes and procedures that provided structure to an unorganized department. Recruited to turnaround a failing Operations Training program. ⯌ Developed a New Customer Service Representative Onboarding Program, called Modivates: Care Begins Here! that was deployed in 15 call centers, delivered by 42 trainers, and impacted an average of 200 plus participants every 15-days.⯌ Redefined the role of Operations Training by developing first-time relationships with business partners to better understand their needs and introduce how a professional learning & development department can be part of their success.⯌ Cultivated a staff learning environment that resulted in team members developing skills to build advance training programs for various clients.⯌ Increased the new Customer Service Representative onboarding graduation rate from 68% to 89% in one year.⯌ Revitalized the Operations Training culture by decentralizing the authority, and returning tactical decisions to the Regional Training Manager for their markets.⯌ Created a facilitator development program that introduced all facilitators to basic and advanced skills to run a more successful training program.⯌ Initiated the merger between the Operations Training Team and the Coaching & Support Team to create one single onboarding program.⯌ Mandated the development of standard operations procedures (SOP) with business partner to guide the requesting, development, and deployment of all training initiatives.

Recruited because of my earlier success leading innovative enterprise-wide system training, I am pleased to be transforming the training function into a reputable, highly valued internal partner at CoreSite. Through past experience, I know this is a constantly shifting target and I thoroughly enjoy the challenge – from relationship building; to strategic planning; to creative problem solving; to best practices implementations; to collaborating with highly technical experts to build one-of-a-kind, highly effective training programs. The learning process has always inspired me to personally evolve, and I share that contagious enthusiasm with my peers, colleagues, teams and training participants. As a presenter, I employ a dynamic, motivational style and am committed to achieving the business objectives of each and every training delivery. By nature, I am a change catalyst and have a gift for inspiring others to embrace change as well. I have a caring, consultative style, coach and mentor people for growth and assure ongoing recognition for effort and achievement. My constant mantra is “continual improvement through processes and people”. Together, we make great things happen!⯌ Partnered to develop and implement the organization’s first management training / leadership development program. Results: 48% average skill improvement across 100 people managers.⯌ Established team cohesion, connection to the corporate culture and thorough understanding of company products and services by orchestrating transformation of Sales Training and New Employee Onboarding program.⯌ Instituted immediate, critical Sales team support by launching “live”, real-time communications providing critical updates on process, product and system changes.⯌ Optimized the cross-organizational shift to Salesforce to ensure multi-disciplinary business units were prepared and informed on system usage – built function-specific Salesforce training in collaboration with the IT development team.

Exceeding expectations in my earlier role as a training leader, I was selected to initiate and manage this enormous change initiative. With high energy and enthusiasm, I was excited to assemble and lead a talented team to break down current paradigms, integrate system change, and institute a strategic, innovative Sales training program.The overall results of my leadership in this organization speak for themselves – my team optimized bottom line profits for this health service company. The work was multi-faceted, crossing organizational boundaries and the planning and execution required strict attention to milestone goals, team processes, accountabilities, and deliverables. The initiative incorporated training and resource consolidation, policy compliance, and communication transparency measures, leveraging processes and people throughout Operations, Compliance, Product, Sales and Marketing organizations. ⯌ Increased sales opportunities and participant engagement and improved sales presentation quality and consistency; Re-developed the Agent Training Program and delivered crucial training impacting 1,000+ agents. ⯌ Resolved non-compliant or incomplete training issues through initiation of Call Center Training process. This process became the model for the launch of the universal training and communications program across 3 Call Centers.⯌ Prepared the organization to support new growth and market expansion via implementation of a Learning Management System (LMS).⯌ Enhanced training participant experience and decreased curriculum development time by leading implementation of the Sales Performance Management Sharepoint system. ⯌ Drove massive content elimination and customer engagement by cultivating trust and leveraging relationships across company boundaries (Regulatory Affairs, Compliance, Sales Integrity).⯌ Developed a metrics-based agent success model that increased sales estimate

In record time (2 months) I led the creation and launch of a start-up Training and Development function for operations training impacting over 200 employees, including: Strategic Planning, Finance/Budget Management, Human Resources, Training programming. I thoroughly enjoyed transforming a chaotic environment into an energized, positively charged culture with a supportive, organized structure. This was FUN.⯌ Influenced executive team shift to focus on sales methodology, which boosted referral business by 17%.⯌ Built key stakeholder relationships and connected teams across boundaries for successful development of the Clinical Consultation program.⯌ Expanded order process efficiency 23% and decreased improper claims 18%. Completely replaced antiquated Fulfillment and Billing system by designing and seamlessly implementing new system.

My focus in this role was to maximize Medicare sales through training program development and key stakeholder collaborations. The fun part included learning about sales related to Medicare, a new frontier for me. ⯌ Initiated, developed and delivered Medicare Part D Low-Income Subsidy (LIS) sales methods which resulted in new revenue streams never before pursued with success. ⯌ Delivered the model sales program chosen to be implemented in other key corporate initiatives.⯌ Significantly increased sales by focusing on making the product both relevant and attractive to target market.⯌ Launched a needs-based selling model that increased sales enrollments 4% across 350 agents.⯌ Awarded the UHC “Spot Award” for Outstanding Corporate Service.

Due to my success as Regional Account Manager with SSC, UnitedHealthcare actually requested my promotion to National Account Manager in 2004 – a true honor!⯌ Drove salvage and turnaround of key customer account representing $20M in annual sales.⯌ Assess situation and determined strategy to preserve key account. Cultivated trusting, loyal relationships with the executive team, Vice President of Sales, Vice President of Operations, Regional VPs and the Director of Finance, repairing previously damaged partnerships.This was an intense position involving Merger & Acquisition of a large organization’s membership, enormous culture change for the acquired company’s employees and massive revenue increase. In addition to this, I also managed ongoing operations for the client company.⯌ Maximized revenue generation by $3M (20%).⯌ Orchestrated the integration and service merger for the UHC acquisition of Pacificare, managing the addition of 1 million members into the UHC organization.⯌ Recognized as the first Account Manager to launch a new product for UHC’s sister company EverCare. This culminated in product adoption for all UHC accounts with Social Service Coordinators and boosted member retention.