Chris Berger Email & Phone Number

Lincoln, NE, US

Lincoln, NE

Apart of a team of four that redefined and rebuilt our software to be available online. Work directly with customers to define new areas of the software as well as improvements to existing functionality. Maintain relationships with high valued customers and juggle multiple projects with tight deployment deadlines.

Lincoln, Nebraska Area

First dedicated support employee tasked with implementing effective CRM tools. Managed all incoming phone and email support requests. Responsible for maintaining complex database configurations and reporting all customer-reported bugs to our dev team. Also in charge of all training for new customers and conducting online webinars.

Lincoln, Nebraska Area

Traveled onsite to customer offices to train both existing and new customers. Conducted regular online webinars with upwards of 250 people in attendance. Was often responsible for retaining difficult customers who were considered highly important and were on the brink of leaving for another software provider.

Lincoln, Nebraska Area

Front line technical support managing tickets through phone and email. Consistently in the top 5% of ticket closes in the company. Quickly promoted to training.

Lincoln, Nebraska Area

Local Hero provided full-service marketing efforts to small and medium-sized businesses in the Lincoln area. I managed sales and business development efforts by attending local networking events and other lead-generating activities.

Lincoln, NE

Managed inbound and outbound sales efforts for the North American region. Attended national chiropractic and veterinarian trade shows for lead generation. Totaled more than $800,000 in sales in one year.